Key accountabilities /responsibilities:
• Ensure a safe work environment by following rules and regulations regarding the work place.
• Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights.
• Check-in passenger’s  baggage and tag them to appropriate destination.
• Coordinate ticket counter activities with those on the ramp regarding baggage handling to ensure that all bags are loaded on the outgoing flight.
• Handle customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
• Responsible for sending passenger service messages to next station.
• Make announcements regarding flight activity at gate or over airport’s general public-address system.
• Answer customer inquiries regarding flight schedules,  fares, space availability and other questions that may arise.
• Communicate with flight crew on ground and via ground-to-air radio.
• Coordinate with other Airport suppliers regarding specific flight information (i.e.catering,Airside etc.)
• Ensure all ancillary revenue is fully collected and accounted for as per provided system.
• Responsible for sending all departure and arrival flight movement messages.
• Take care of transit passengers and provide adequate information.
• Handling customers with special needs, e.g Wheelchair guests, unaccompanied children, medical cases, first time travelers etc

Qualifications (knowledge, skills, experience):
• University graduate or Diploma with experience in an all-round airport handling operation with relevant experience in Passenger services/Customer handling.
• At least 6 months – 1 years’ experience in an Airline.
• Good working knowledge of statutory and procedural obligations of the business including safety and security issues

Key Competencies:
• Good report writing skills.
• Customer-focused and hospitable.
• Attention to detail and quality.
• Excellent communication and interpersonal skills.
• Confident, decisive and proactive.
• Self-¬motivated
• Honesty and integrity is key