Position: Workplace Experience Officer

Reports to: Chief People & Culture
Job Type: Full-Time

Job Summary

The Workplace Experience Officer is responsible for fostering a positive, inclusive workplace and enhancing employee engagement. This role focuses on improving operational efficiency, addressing workplace challenges proactively, and driving initiatives that support a welcoming and productive environment. The ideal candidate is a creative problem-solver with strong communication skills, capable of managing projects, leading cross-functional teams, and making data-driven decisions.

Key Responsibilities:

• Lead initiatives to enhance employee engagement and improve customer service experiences.
• Manage cross-functional teams to accomplish goals and streamline processes.
• Utilize data interpretation for informed decision-making and process improvements.
• Maintain a calm, agile approach to immediate needs, while strategizing for future requirements.
• Foster an inclusive, warm environment that encourages networking and employee connections.
• Oversee basic facility management, identifying and addressing workspace concerns.
• Ensure attention to detail and maintain strong written and verbal communication.

Educational Qualifications:

• Bachelor’s Degree in Human Resources, Business Administration, Workplace Management, Psychology, or a related field.
• Additional certifications in Project Management, Data Analysis, or Facility Management are an asset.
• Experience in Employee Engagement, Customer Service, or Office Administration roles preferred.

Skills:

• Proven ability in problem-solving, team leadership, and project management.
• Excellent communication skills, with a focus on inclusivity and engagement.
• Basic technical literacy and the ability to coordinate solutions with IT.
• Adaptable, with a commitment to continuous learning and improvement.