Provide support in the delivery of excellent customer service in the assigned Service Centre / branch / store.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Service Centre Advisors (Locations : Nansana, Luwero)

Reports to: Supervisor – Service Centre

No. of Vacancies: 1

Main Job Functions:

• Drive excellent customer service in the Service Centre
• Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
• Handle customer problems, queries, complaints and requests
• Educate customers on products and services
• Escalate customer issues for speedy resolution
• Support companywide business initiatives at the branch
• Ensure Service Centre standards are maintained at all times according to the blue print
• Supervise third party teams
• Support the Service Centre Supervisor in all operational activities in the store

Education:

• Bachelor’s degree in business administration, Social Sciences or any other relevant field.