28 Jan 2025

Customer Service Executive at Mukwano Group of Companies

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Job Description


Organisation: Mukwano Industries Uganda Ltd

Duty Station:  Kampala, Uganda

 

About the Company:

The Mukwano Group of Companies is the leading manufacturer of Fast Moving Consumer Goods (FMCG) in the Great Lakes region, producing a wide range of market leader brands in soaps, edible cooking oils and fats, detergents, beverages, personal care products and plastics.

 

Key Duties and Responsibilities:   Reporting To Outlet Sales Manager, The Successful Candidate Will.

  • Analyze and check all customer orders provided by sales section.
  • Coordinate with the manufacturing department on products required.
  • Generate customer sales orders and ensure timely loading processes.
  • Ensuring accurate and timely billing of customer orders.
  • Coordinating with sales team about stock status reports / updates.
  • Take custody of keeping and filling all records confidentially.
  • Oversee data entry in the enterprise resource application database.
  • Print customer’s orders and follow up with dispatch section on all related roles including stock verification.
  • Execute all administrative roles related to the job accordingly.
  • In liaison with Sales team, prepare daily and weekly activity / stock reports for submission to the Outlet Sales Manager.
  • Make customer invoices and print customer orders.
  • Any other duties assigned by the Outlet Sales Manager.

Qualifications, Skills and Experience:

  • Higher Diploma or bachelor’s degree in commerce, Business Administration or any other related field.
  • At least 2 years of relevant experience is required.

Skills & Professional Attributes Required

  • Computer literate.
  • Excellent customer service skills.
  • Excellent interpersonal and communication skills.
  • Enjoy rapport building and customer interaction.
  • Professionalism and confident.
  • Target driven and self-motivated.
  • Strong persuasive skills.
  • Able to work in a highly dynamic environment and able to multi-task
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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 6th February, 2025




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