Mission/ Core purpose of the Job 

Deliver overall data support to efficiently manage channels of distribution

Responsibilities

Main Job Functions:

• Business modelling for any new proposals to improve business efficiency
• Daily, weekly and monthly reporting of channel performance (Cashin, cashout, P2P and rebalancing).
• Track agent quality management performance as per set KPIs and opportunities in the market.
• Support manager channels management to do agent gap analysis per region, territory and site.
• Analyze performance of agents per classification (transactions and commission) and make recommendations of improving agent activity
• Work closely with Business Intelligence department to make sure that all digital distribution reports are delivered timely.
• Work closely with agent quality management team or any team that work closely with agents to ensure training of newly recruited agents in the trade.
• Monitoring activities of the agent management team
• Ensure adherence to the terms and conditions by both agents and rebalancing partners. Ref. Schedule 2(Offences and Penalties).
• Empower customer facing teams with information required for first line customer query resolution and use of digital tools
• Guide teams about the respective resolution channels/processes.
• Analyze channel performance (CiCo) trends and share with regional teams to improve performance.
• Support manager quality assurance to drive MoMo amplification.
• Handle fraud incidents reported from the trade and liaise with relevant departments for conclusive investigations.
• Utilize experience with business intelligence tools to provide insightful analysis and reporting capabilities

Qualifications

Education:

• A Business degree in Commerce, Business Administration, Economics, Statistics, Information Technology, Business Computing, or in any related field.
• Proficient with scripting language and MS Office applications especially Excel and Powerpoint.

Experience:

• A minimum of 2 years’ progressive experience in analysis within the Fintech, Telecom or FMCG Industry.
• Proven exposure in Dealer and channel partner engagements for business growth.
• Knowledge and experience in Digital Distribution channels management
• Good Interpersonal skills to effectively communicate with and manage distribution channel expectations (internal and external) with stakeholders who impact performance.

Competencies

• Strong analytical and Mind mapping skills
• Creative and Observant
• Ability to meet deadlines
• Can take initiative

Behavioral Attributes

• Self-motivated
• Decisive
• Independent but a Team Player
• Customer oriented
• Alert to environment changes and trends
• Good aptitude and adaptable
• Must have attention to detail