M-KOPA is hiring a Fraud Investigator to do the following;

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What You’ll Do:

Lead High-Impact Investigations

• Conduct field and desktop investigations using cutting-edge fraud detection techniques
• Uncover fraud patterns through advanced data mining and analytical exercises
• Develop innovative, proactive strategies to stay ahead of fraudulent activities

Drive Justice & Recovery

• Partner with law enforcement to bring confirmed fraud cases to justice
• Manage case closure within strict timelines, ensuring swift resolution
• Recover assets and protect company resources through strategic investigation

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Build Fraud Prevention Excellence

• Train teams across departments on fraud prevention best practices
• Provide actionable insights from customers and field agents to strengthen our defenses
• Support analyst teams in implementing protective measures for our sales network

Shape Strategic Decisions

• Prepare comprehensive reports that influence business strategy
• Deliver recommendations that improve credit quality and portfolio performance
• Act as the critical link between field operations and strategic decision-making

What You Will Need:

• Certified Fraud Examiner (CFE) or equivalent fraud-related certification.
• 5+ years of professional experience in fraud investigation or related field.
• Fluency in Swahili and English (additional languages are a bonus!).
• Advanced proficiency in Excel, PowerPoint, and Word.
• Analytical Mind: You excel at identifying fraud indicators through data analysis.
• Criminal Justice Knowledge: You understand legal systems and investigation processes.
• Field Ready: Comfortable working independently in diverse environments, including rural areas.
• Master Communicator: You can explain complex findings to various stakeholders clearly.
• Natural Leader: You build trust with customers, law enforcement, and internal teams
• Growth Mindset: You’re always learning and empowering yourself to excel.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.