Delivery of sales, revenue, deposit, risk asset, targets and efficiency ratio.

Maintain target market, customers, product and service discipline.

Prepare and deliver on approved branch budgets.

Benchmark operational efficiencies against best practice in industry, local standards, and Group standards in order to make necessary adjustments internally for maximum effectiveness.

Deliver on customer service standards, acquisition and client satisfaction levels, retention of high performing clients and growing share of wallet as per target market.

Analyze sales and retention processes, identify and monitor new business opportunities through the analysis of MIS and industry and local knowledge.

Responsible for strict cost  management including review of both direct and indirect costs generated by the branch. Achieve a cost/income ratio in branch of xx

Brief staff on product and promotional launches and provide regular feedback to staff.

Establish relationships with key clients and business influencers in the local community.

Track and maintain branch performance records including sales tracker, deposits, risk assets, provisions, incomes, costs and all relevant performance indicators on a daily, weekly, monthly, quarterly and annual basis including reconciliation with financial control.

RELATIONSHIP MANAGEMENT & CUSTOMER SERVICE

Ownership of escalated customer queries/complaints and resolutions process.

Ensure customer queries are recorded, reviewed for delivery and put in place an action plan to prevent re-occurrence.