• Build and reinforce a strong safety culture across all sites.
• Monitor safety compliance and ensure adherence to all safety guidelines and procedures.
• Ensure identification of safety training needs to meet compliance requirements.
• Manage external environmental risks, identify potential challenges in the area, and develop actions to mitigate them.

Stakeholder Management

• Engage with community members, landowners, local administration, energy backup officials, and other stakeholders to build relationships and secure support for resolving site issues.
• Ensure customer expectations are met by aligning on requirements and resolving concerns proactively.
• Manage partners by tracking and monitoring their performance to ensure service delivery as per defined service level agreements.
• Liaise with internal stakeholders for requisitions, work orders, and services to ensure timely closure and site support.
• Secure timely customer sign-offs on uptime and service delivery.
• Coordinate with the country team to ensure optimal utilisation of capex and opex for site stability as per defined processes.

Operations Management

• Review Tower Operating Centre reports periodically (outage, fault, uptime), conduct root-cause analysis, and implement corrective measures to maintain smooth site operations and SLA-defined uptime.
• Monitor and ensure timely closure of preventive and corrective trouble tickets to maintain zero-defect sites.
• Conduct periodic site visits to assess operations, key management, security, asset monitoring, safety, upkeep, and hygiene; identify gaps against audit checklists to ensure quality assurance and audit compliance.
• Use digital tools to monitor diesel usage, validate diesel and energy backup consumption data, and ensure timely fuel filling while minimising pilferage for effective energy management.
• Propose decisions on asset replacement based on asset lifecycle and performance to ensure optimal utilisation and protection of company assets.
• Ensure full compliance with internal operations and maintenance processes and systems.
• Provide solar-power corrective maintenance support and optimise power consumption.

Cost Management

• Oversee repair and maintenance costs and ensure optimal levels are maintained.
• Monitor diesel consumption trends, review beat plans, and conduct root-cause analysis to optimise energy costs across sites.
• Ensure timely certification, review, validation, and root-cause analysis of abnormal bills; resolve outstanding issues and process bills as per SLA to optimise opex.
• Provide inputs to the country opex manager / operations support manager for customer SLA sign-off and partner KPI sign-off.
• Drive Indoor-to-Outdoor (I2O) site conversion initiatives to reduce operational costs.

Team Development

• Supervise, guide, and motivate business partners and technicians to deliver on objectives; review performance and provide feedback to reinforce ownership and process compliance.
• Identify training needs of business partners and technicians; coach them on technical and behavioural skills and recommend relevant training programs.
• Set clear individual performance expectations, conduct regular reviews, recognise good work, and guide improvement areas to build a high-performance team.
• Monitor on-ground operations and actively identify business risks.
• Ensure adoption of Total Quality Management (TQM) practices and the Plan–Do–Check–Act (PDCA) problem-solving approach across the team.