About US:

SolarNow is a distribution and finance company that sells high quality solar products and appliances to households and businesses in Uganda and Kenya. The company started in 2011 and has since opened 49 branches throughout Uganda, 12 more branches in Kenya, and employs over 800 people. Our company aims to be client centric and a leading brand. In sales, we transform the lives of satisfied clients with motivated professional staff. We target the right persons, with the right product, at the right place with the right message. Our message follows our economic and inspirational brand personality: make money and power your life!

Job Summary:

The Credit Officer will manage a portfolio of clients for a branch, several branches or specific client profiles ensuring our services are delivered to protect the client from financial issues, incorrect products or bad services, maintaining a healthy credit portfolio supporting in creating happy clients and in financially sustainable SolarNow.

About you

You are someone who cares deeply about improving livelihoods in Africa, but you bring more than passion to the role: you have the grit and resilience to make change happen. You are excited about understanding this nascent industry, the SolarNow products, its unique value proposition and the difference they make. You are a sales and marketing champion with a proven track record in selling asset and also credit portfolio monitoring. You love enabling the society around you by providing services and products that have an impact in the community. You are a self-starter, can work with minimal supervision. You do not compromise on quality and expect the very best of yourself and others around you. You are creative and are able to ask the right questions, leading to deep understanding of SolarNow’s potential clients.

Key Duties and Responsibilities:

Delivering a Client Centric Service

• Follow company policies to protect clients from over-finance, incorrect sizing and service cases by assessing, monitoring and visiting clients to ensure easy repayments for the client, highlighting cases of negligence.
• Maintain awareness of client portfolio – confirm issue with the client (by verification of CSO visits), enabling insights for delayed payment to prevent future default and protect client from potential repossessions.

Maintaining a Healthy Portfolio

• Ensure all documentation is provided by clients and reviewed appropriately for correct assessments, with verbal and physical verification after installation.
• Ensure that repayment is made, working with all CSOs, Clients and Service officers; protecting clients from losing their systems to repossession, mainly due to preventive measures including verification of resolution for service cases. In cases delaying more than 30 days you actively visit to take action on the client not paying through recovery.
• [Officer and Senior Officer – actively support Junior Officers to understand the requirements of assessment, monitoring and verification of clients.]

What are your duties?

• Before the installation (Awareness, Selection, and Acquisition):
• You do a good credit assessment ensuring that it is within policy and both client and company are protected from loss or fraud. You ensure the client understands the process and support in ensuring smooth working of the process
• After the installation (Monitoring, Service, Upgrade, Referral):
• Ensure clients do timely payments through calls and /or physical visits
• You support the client when there is a technical problem through ensuring reporting of the problem and updates on progress.
• When the client cannot or has not paid the instalment on time, you find out what caused the delinquency and what can be done to help the client. You proactively share findings and solutions with peers and company.
• You confirm if and when the client is ready to upgrade and support clients through the upgrade process
• Recovery:
• A specialist team has the resources and time to handle cases that are potentially hard to solve. Taking into account personal safety and with an extra set of mandates, the Recovery team solves cases with clients and provides feedback internally for process improvements. In worst cases, when the team has prepared a legal case against a client or other party, they hand this over to the Legal Team.
• Recovery aims to limit write off by offering good solutions and support to clients and branches where the relationship is degrading.

Qualifications, Skills and Experience:

• The ideal candidate for the Solarnow Credit Officer job must have relevant qualifications
• Communication – Strong communicator of SolarNow vision to potential clients, clear and consistent communications to clients to ensure happy clients
• Problem Solving/Adaptability – Identify the most appropriate solution for different clients. You find the root cause of a clients issue, execute an appropriate solution and mitigate to prevent the issue again.
• Self Management – Work smart to actively assess new clients and support current clients. . Pursue opportunities to learn from your supervisor, from your colleagues, from trainings to grow your skills
• Teamwork – You are part of a team at HQ and supporting a branch team. You are part of the SolarNow family. We expect a positive attitude, and a contribution to the team.

All suitably qualified and interested candidates are encouraged to send their applications, updated CVs, three references and one passport photo addressed  to the Human Resource Manager, SolarNow Uganda Services via e-mail to [email protected]. Please use the following subject: Application for Position Title  – “Your Name”.

Deadline: 30^th March 2020