About US:

DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.

Job Summary:

The Chief Change & Innovation Officer will lead the transformation agenda of dfcu bank towards a modern digitized bank with leadership in operational excellence and customer service.

Key Duties and Responsibilities:

• Drive the transformation agenda of the bank to reach its strategic aspirations;
• Drive and promote a customer service-oriented culture across all bank operations to pro-actively implement behavioral change initiatives;
• Drive a culture of client focus, with products and operational excellence above market or at least at par with market;
• Create and execute the digital strategy (in line with strategic aspiration becoming a Bank 4.0)
• Create a process optimization program with use of modern techniques such as LEAN (creating more customer value without increasing resources);
• Continuously review processes, driven by Lean and Agile ways of working to ensure that all bank processes are optimized, while initiating changes to enhance innovation and commercial drive;
• Work closely with the CEO and all EXCO members to drive the strategic transition, innovations and changes in all facets of the bank;
• Be the center of expertise for innovation, development and implementation activities in all domains of the bank (client facing, Digital Strategy, Operations, Regulatory Implementations);
• Coordinate and control all projects related to selection, acquisition, development and installation of major information and operations systems for the bank;
• Provide advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems. Evaluate systems to measure their success;
• Lead the project management and implementation of major change initiatives by coordinating the responsible departments to ensure smooth implementation;
• Take responsibility for the innovation/transformation budget (CapEx & OpEx) and IT CapEx budget aspects related to all new IT and product development (“the How”).

Qualifications, Skills and Experience:

• The applicant for the DFCU Bank Chief Change and Innovation Officer job must hold a Master’s Degree in Computer Science, Information Technology, Business Computing, Commerce, Accounting or Business Statistics or another related field, an MBA would be an added advantage;
• Professional experience in banking i.e. ACIB and Project Management, Prince II would be added advantage;
• At least 15 years’ work experience, five of which should be in a senior Technology or Operations position in a large financial services institution;
• Demonstrated experience in driving innovation and change agendas in Financial Services (able to demonstrate blue-sky thinking);
• Demonstrated ability to link and apply complex technologies to business strategies & a high proficiency in Information and Communication Technology;
• Strong skills in business process analysis as well understanding of banking operations and FinTech trends;
• Strong skills in project management and project execution;
• Familiarity with the financial services industry in East Africa or emerging markets; and
• Strong understanding and experience in mobile banking services.

All suitably qualified candidates should submit their CV and a cover letter highlighting how their experience is relevant to the Duties and Responsibilities described above to [email protected]. The CV must include 3 referees including their e-mail address and telephone number.

Deadline: 29^th May 2020