KEY RESPONSIBILITIES:

• Manage large amounts of inbound and outbound calls in a timely manner
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Build sustainable relationships and engage customers
• Attend mandatory training sessions to stay updated on product or company policy change
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Input data into the company computer platform to keep each customer record updated
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

MINIMUM REQUIREMENT:

• The candidate must be proficient in either Eastern languages(Lugisu, iteso, kumam, and Japadhola) or Northern languages( Acholi, langi, lugbara, Alur, kakwa and Madi)
• A minimum requirement of a Bachelors degree from a reputable university.
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Strong computer skills
• High level of professionalism

Only short listed candidates will be short listed.