EnerGrow is an appliance financing company based in Uganda, founded in December 2017.
EnerGrow’s team comprises seasoned energy access experts, social entrepreneurs, finance experts and a group of multi-disciplinary advisors. EnerGrow’s team has provided training to more than 4,000 small businesses in Uganda, surveyed thousands of customers and has more than 25 years combined experience delivering projects in East Africa.
What We Do
EnerGrow provides demand stimulation services for utility companies and mini-grid companies, increasing consumption of energy amongst existing connections and incentivizing new customers to seek a connection.
For electricity consumers, EnerGrow offers appliance financing and training – overcoming the key barrier to productive energy uses, and the economic and social benefits that energy should bring. Most energy customers can afford power, but they cannot afford the appliances with which to benefit from power.
About the Role
EnerGrow is conducting a pilot financing project for women led businesses in Mbale District to identify opportunities and inform its program methodology. Their aim is to grow sustainable, productive business that can increase electricity demand in Uganda in the long run.
The Asset Liaison officer is responsible for coordinating asset purchases, repairs and maintenance and regular check on customer assets. They will coordinate with the field operations manager to manage the whole process from sourcing of assets to deployment at customer businesses..

The specific tasks of this role include:
• Evaluate what assets customers need and share detailed report
• Ensure purchased assets are functioning and ready for deployment at customer businesses
• Ensure customer satisfaction with regards to issues regarding machine repairs and maintenance through personal visits, calls and SMS.
• Coordinate the purchase of assets for customers.
• Coordinate trainings with customers with regards to machine installation, maintenance, and use.
• Carryout regular checks on customers to ensure machines are in proper order and working effectively.
• In charge of proper storage of assets and their safety before delivery to the customers.

Job Requirements:
• Degree holder with preference to those with a background in business related studies
• A minimum of 2 years of working in asset-based lending
• Ability to work independently
• High level of integrity
• Fluency in English and Lugisu/Lumasaba
• Strong skills MS Office (Excel, Word, PowerPoint)
• Strong oral, written and verbal communications skills
• Commitment to excellence, outstanding work ethic, and attention to detail
• Resourcefulness and creative problem solving
• Strong interpersonal skills in a cross-cultural environment.
• Knowledge of investigation and evidence gathering techniques.
• Analytical and problem-solving skills.