To execute strategy, policies and procedures for the management of regional Mobile Money sales and achieve set performance targets

Main Job Functions:

• Manage both the Payment merchant acquisition (agents) and Collection Merchant acquisition
• Take charge of the MM Subscriber acquisition including KYC sourcing
• Ensure high standard Customer service at all indirect MM touch points (subscriber, agents, merchants, partners) across the region
• On ground channel management (agent network supervision)
• Keep employee-retention and motivation levels high through regular reviews of performance of RMMCs and retailers
• Oversee Liquidity planning (including rebalancing point) and ensure liquidity levels and availability in the region are maintained above set criteria.
• Execute and monitor Retail branding and visibility in the allocated region and ensure that high standards are maintained.
• KYC delivery to collection points
• Ensure MTN Mobile Money trade channel remains a competitive advantage in terms of depth, breadth, customer experience and branding

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

• Ensure that short and long-term business plans meet Corporate visions.
• Ensure growth and development of the Company’s retail channel
• Ensure that national sales objectives are met
• Ensure that there is sustained Retail sales growth of MTN Mobile Money products.
• Ensure that MM Agents are motivated and operate their businesses efficiently.
• Ensure set market penetration targets are achieved in regions
• New routes to markets are established as per Channel Strategy

Job Requirements (Education, Experience and Competencies)

Education:

• Bachelor’s Degree in Marketing or Business Administration

Experience:

• 4-5 years’ experience in a dealer Management function.

Competencies:

Knowledge

• Knowledge of Financial procedures, procurement procedures etc.
• Retail / Dealer environment setting
• Dealer structure methodologies

Behavioral Qualities

• Team Player.
• Results- Oriented.
• Positive, outward looking disposition
• Objectivity

Skills

• Computer Skills- MS Office
• Financial and Accounting systems.
• Organizational skills.
• Excellent Communication skills.
• Interpersonal skills.