Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Offer excellent customer service to both internal and external customers, display professionalism while handling complaints.Job Description

• Monitor branch queues in Sybrin for scanned payment instructions to ensure that SLA is adhered to
• Resolve queries within the shortest time of less than 15 minutes or escalate.
• Retrieve and follow up on returned funds for credit back..
• Interact with branches on discrepancies in following the FTOS policy
• Ensure that the proper end of day reconciliations have been done for complaints received and resolved.
• Ensure that there is clear ownership of any issues arising after processing (callover)

Education

Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)