Mission/ Core purpose of the Job

Analyze and implement MFS Agent Distribution Network performance control indices to minimize Agent and merchant service malpractice.

Analyze agent and merchants’ performance trends through collection and analysis /interpretation of data concerning MoMo transaction behavior, channels, and penetration.

Main Job Functions:

• Run reports to identify agent and merchant malpractice and fault/exception performance
• Source for reports to enable assessment of the competition environment – Agents, services offered etc. – in order to plan support and estimate business impact.
• Reconcile Agents created and transacting per territory, and present gaps or outliers for management decision
• Identifies and monitors competitors performance/influence and activities to anticipate competitor initiatives
• Support to implement Compliance activities
• Reviews Agent hierarchy and territory distribution to ensure compliance with MTN distribution standards
• Works closely with MFS BI to follow through Agents failing to pay for Xtra-float
• Work with Operations Account management to effect profile changes as required

Job Requirements (Education, Experience and Competencies)

Education:

• Bachelor’s degree in Computer Science, IT, Data Science, BBA, BCom or another Business-related course

Experience:

• At least 2 years’ experience in Business analysis, Operational analysis.
• Customer interface, in person and or via the phone
• Telecommunication/service industry trends

Other Skills and Attributes

• Proactiveness and innovative thinking is required
• High level of risk control awareness
• Excellent customer service practices
• Ability to work with minimum supervision.