16 May 2018

Betyetu Jobs in Uganda : Customer Service Officer (3 Job Opportunities)

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Betyetu is a web sports betting platform that gives its registered customers the chance to play anywhere and anytime at their convenience using technology and excellent service delivery.

Job Summary: The Sports Customer Service Agent will grow with the Betyetu business. The candidate will be responsible for handling front-line telephone contact with customers, facilitating the earliest possible resolution of complaints and inquiries in line with Betyetu service standards and procedures.

Key Duties and Responsibilities:  

  • Representing the Company in all Customer Contacts, providing best in Industry service via TV, Radio, email, telephone and social media.
  • Communicating with customers in a professional and efficient manner
  • Solving Customer queries and complaints
  • Clarifying Company Terms and Conditions and specific Sport Betting Rules to the customer
  • Explaining how to use the Betting Services and Games
  • Explaining Betyetu Mobile money operations
  • Escalating and following up on Customer Cases as when required
  • Identifying and report improvement areas
  • Marketing activities when required
  • Preparing reconciliations and reports as instructed by Management
  • Competitor evaluation and analysis
  • Providing an efficient and effective service to customers, understanding their needs and requirements, working to exceed these wherever possible
  • Demonstrating a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working
  • Delivering customer service in line with ‘best practice’. Ensure compliance to relevant policies.

Qualifications, Skills and Experience:

The applicants for the Customer Service Officer should have a passion for sports with previous marketing experience

How to Apply

All suitably qualified candidates should apply by sending a cover letter, CV and three reputable references to [email protected]

NB: Only shortlisted candidates will be contacted.

Deadline: 26th May 2018

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