• Escalate complex issues as necessary to maintain customer satisfaction.
• Set clear targets for the branch team and monitor progress toward achieving them.
• Implement strategies to drive sales and improve overall branch performance.
• Prepare end-of-month, weekly, and daily reports on branch performance, loan processing metrics, and team achievements.
• Maintain accurate records of all branch documentation, including client paperwork.
• Identify areas for improvement in branch operations and implement changes as needed.

Job Requirements

• A bachelors degree in any discipline from a recognized university.
• Prior experience in a microfinance institution.
• Excellent knowledge of operations in a fast-paced environment.
• Strong leadership capabilities, high confidence, and the ability to establish effective communication with others.
• Result-oriented and focused on developing and influencing others.
• Demonstrate a high level of integrity, work ethic, and a proactive, positive attitude.
• Customer-focused with strong customer care skills.
• Excellent interpersonal, problem-solving, and analytical skills.
• Self-motivated and able to demonstrate a drive for results with a professional approach.
• Proven report-writing and presentation skills.