Job Title: Branch Manager (3 Positions)
Reports to: Head of Distribution Channels

Role Purpose
Accountable for branch growth and profitability month on month as well as enforce laid down policies and procedures to enable the Bank to attain its corporate goals and objectives related to Sales, Service, Profitability and Market share.

KEY RESULT AREAS/ DELIVERABLES:
• Manage, Supervise, and coordinate all day-to-day activities of the branch.
• Head the sales Campaign for the branch and spearhead new product marketing and sales at branch.
• Optimize branch P&L and Balance sheet as well as other financial KPIs
• Carry out sales visits to existing clients and identify sales leads; and send out activity reports on the bank’s corporate customers.
• Maintain relationships with top customers and ensure that services delivered meet client expectations.
• Coordinate production of the monthly and annual performance work plans and targets for all subordinate staff and monitor their implementation.
• Advise, guide, motivate and direct staff to promote discipline, productivity, and accountability.
• Monitor performance of branch staff regularly by carrying out periodic appraisals and make recommendations for training, promotion, transfer etc.
• To develop and maintain effective and efficient communication and information systems including holding of regular branch meetings.
• Submit regular performance reports and returns/data to Heads of Department at Head office.
• Monitor cash needs of branch and ensure that they are responded to
expeditiously.
• Monitor and control all the routine branch operations through ensuring strict conformity with the procedures practiced in the bank.
• Regularly assess the workload of branch staff and identify operational areas that may require manpower reinforcement.
• Ensure compliance with KYC, AML and all regulatory policies/guidelines
• Ensure that the branch tool kit is in place and monitor usage of all the bank assets.
• Monitor that cheques banked for clearing are properly recorded, posted and timely sent for clearing.
• Build motivated, committed, and focused front and back-office teams,
consistently delivering creative, precise and customer focused service.
• Assess credit requests in conjunction with the credit department in line with the banks credit standards, policies, procedures, and practices and recommend action to the credit department and committee.
• Review reports as per distribution list
• Carry out any other duties as may be assigned by the head of department or management.

EDUCATION AND TRAINING
• A Business degree in Finance, Commerce, Business Administration, Economics, Statistics, management, or any relevant field.
• Possession of a Certified banking qualification or master’s degree in a relevant field would be an added advantage.
• Relevant Practical training in banking management.

SKILLS AND EXPERIENCE
• Business Acumen
• Team Leadership (supervision)
• Critical thinking, analytical, attention to detail and problem-solving skills.
• Good verbal and written communication skills
• A minimum of 3 years’ experience in a Banking or similar environment of
which 2 must be in a supervisory role.
• Must have an in-depth understanding of branch banking esp. operational processes, product features, pricing, benefits, positioning, design and promotions.
• Customer Service Skills.
• The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
• Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
• Ability to demonstrate positive image and role model PBU’s values and leadership behaviors.
• Must be a person of impeccable integrity.

THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE APPLICATION STRICTLY ONLINE:
• Detailed CV
• Certified copies of academic documents
• Applicants address and day time telephone contacts
• Postal/email address and daytime telephone contact of three referees of good standing in society one of which should be your current Supervisor.