dfcu Bank is a fast-growing Bank in Uganda offering a wide range of financial solutions to its chosen market segments. We are seeking to recruit for the respective vacant position of Business Change Manager in the Change and Innovation Domain (CCIO).

REPORTING TO: Head of Organizational Change

JOB PURPOSE: Reporting to the Head of Organizational Change, the role holder will implement change management strategies and plans that maximize return on investment by prioritizing business needs to be addressed, driving process efficiencies, increasing employee adoption, and improving customer experience.

LOCATION: Kampala

KEY ACCOUNTABILITIES:

• Lead change management initiatives including modifications to processes while applying a structured methodology.
• Liaise with the business to assess and develop change impact analyses.
• Integrate change management activities into project plans to improve the success of projects that are implemented by the Bank.
• To identify and implement mechanisms by which benefits can be realized and measured and to support the Business in taking ownership of the required activities.
• Define and measure success metrics and monitor change process arising out of Bank projects, process reviews and other change initiatives.
• Engage/manage stakeholders to build transitional plans, complete business change readiness activities and transform behaviors which will support the business through the transformation process.
• Manage the change portfolio and generate status reports to respective stakeholders.
• Coordinate efforts with other departments to evaluate and ensure user readiness.
• Support organizational design and definition of roles and responsibilities.
• Work with respective line managers to embed changes within the business. Identifying what changes in processes, procedures and practices are needed to achieve change and deliver the planned benefits.
• Leverage data analytics and insights to assess project benefits realization.
• Work with Marketing team to design Go-to-Market strategies and track delivery.

QUALIFICATIONS, EXPERIENCE and COMPETENCIES REQUIRED:

• A Bachelor’s Degree in Business Administration, Economics, Financial Services or other related Business field.
• Adept at Change Management, Financial Technology, Change, Process Management & Innovation.
• Certifications or Diplomas in Project Management or Change Management.
• Six Sigma Lean Certification or training would be an advantage.
• At least 5 years’ work experience, 2 of which should be in a Business Analysis, Change Management or Operations position in a large financial services institution.
• Demonstrated experience in Business Analysis and change agendas in Financial Services via project and process management.
• Strong understanding of Business Analysis, Change Management, Banking Operations, Risk Management project management, Financial Services Industry in Uganda, and trends.
• Proficiency in both visually and verbally engaging analyses reports and presentations.
• A proven and successful track record of identifying business opportunities and recommending viable options that capitalize on those opportunities.
• Ability to elicit information from various stakeholders to form “big picture” through connecting various pieces of the puzzle when determining the current state and desired state.
• Creative, energetic, resilient, and tenacious with a propensity to persevere.
• Flexible, agile, and adaptable; able to work in ambiguous situations.
• Influential and leadership skills should be clearly demonstrated.
• Excellent relationship building, negotiation/influencing skills with team members and stakeholders.
• Strong communication skills and ability to eloquently articulate themselves.
• Up to date with latest technological and business trends in the industry.