Key responsibilities

• Manage relationships with the broker channel and ensure effective broker service levels.
• Drive new business growth and build critical mass within agreed timeframes as per the business strategy.
• Careful examination of policy documents issued to Brokers to ensure alignment with the brokers /underwriters’ needs and instructions.
• Ensure timely premium remittance & reconciliation for all Broker generated businesses
• Ensure timely payment of Broker Commissions
• Drive customer retention as per business on book
• Manage and drive portfolio profitability and growth.
• Identify and create coordinated business development opportunities including in the oil and gas sector
• Assist in the identification and development of products and tailor-made solutions in line with Broker requirements
• Actively manage and report on the achievement of business development targets as well as industry performance and trends.
• Deliver an outstanding customer experience as per Britam’s Service standards
• Engage in marketing intelligence initiatives to facilitate the development of business strategies to drive the channel strategy;
• Deliver performance requirements as defined in the department’s strategy map, balanced scorecard, and personal scorecard.
• Perform any other duties as assigned from time to time