Reports To: Broker Manager
Department: Business Development

Job purpose
The role holder is responsible for providing assistance to the Broker Manager to secure new business through brokers to grow the business channel. The role holder is a key player in driving achievement of the strategic goals of the channel and fostering thriving business relationships with the key stake holders. The role will report to the Broker Manager.

Key responsibilities
• Manage relationships with the broker channel and ensure effective broker service levels. Drive new business growth and build critical mass within agreed timeframes as per the business strategy
• Careful examination of policy documents issuedto Brokers to ensure alignment with the brokers/underwriters’ needs and instructions.
• Ensure timely premium remittance & reconciliationfor all Broker generated businesses
• Ensure timely payment of Broker Commissions
• Drive customer retention as per business on book
• Manage and drive portfolio profitability and growth.
• Identify and create coordinated business development opportunities including in the oil and gas sector
• Assist in the identification and development of products and tailor made solutions in line with Broker requirements
• Actively manage and report on the achievement of business development targets as well as industry performance and trends.
• Deliver an outstanding customer experience as per Britam’s Service standards
• Engage in marketing intelligence initiatives to facilitate development of business strategies to drive the channel strategy,
• Deliver on performance requirements as defined in the departments strategy map, balanced score card and personal score card.
• Perform any other duties as assigned from time to time

Working Relationships:
Internal Relationships;
• Responsible for staff working under this position
• Required to liaise and work closely with the other departments as may be necessary

• External Relationships:
• All Brokers
• Insurance sector players
• Insurance Regulatory Authority

Knowledge, experience and qualifications required
• Bachelor degree in any Business or Insurance related course
• Possession of Cll Certification is an added advantage;
• Minimum 2 – 4 years’ experience with bias in Business Development and sales.
• Experience and knowledge in Oil and Gas will be an added advantage
• Demonstrated proficiency in computer/software packages e.g. Microsoft Word, Excel, and PowerPoint etc
• Knowledge of the Insurance Regulatory Requirements
• Excellent knowledge of the insurance industry and product pricing is an added advantage

Key competencies for the role:
• A high sales drive and a strong will to succeed; Critical and Analytical skills Confident, articulate and with strong communication skills;
• Strong inter-personal skills and ability to work in a team-oriented and collaborative environment;
• Results oriented with ability to work under strict deadlines and meet sales targets;
• Strong team player with excellent leadership skills.
• Demonstrate high degree of integrity and professionalism

Performance Standards:
• Strong work ethic
• Ensure productivity and performance is achieved and exceeded
• Expenditure in area of influence maintained within approved budget
• High performance and entrepreneur culture is achieved

Core Competencies
• Leading and Supervising: Provides team witha clear direction based on the overall strategy and objectives of the department; motivates and empowers others with a clear sense of purpose; creates a positive climate that fosters learning and development, acknowledge high potential talent within the team; sets and articulates the vision and values through own personal behaviour.
• Persuading and Influencing: Gains clear agreement and commitment from other, promotes the departmental strategy and objectives during team conversations, promotes ideas on behalf of the team and or department, makes a strong personal impact on others; takes care to manage the team’s impression and brand on others.
• Presenting and Communicating Information: Speaks fluently, expresses opinions, information and key points of an argument clearly, responds quickly to the needs of an audience and to their reactions and feedback, projects credibility.
• Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity, encourages team and individual responsibility towards the community and the environment.
• Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis, demonstrates an understanding of how one issue may be a part of a much larger system.
• Planning and Organising: Sets clearly defined team objectives, plans activities and projects well in advance and takes account of possible changing circumstances, identifies and organises resources needed to accomplish tasks; manages time effectively, monitors team performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction, sets high standards for quality and quantity, monitors and maintains quality and productivity, works in a systematic methodical and orderly way, consistently achieves projects goals.