The Case management officer under the direct supervision of the Case Management Coordinator is primarily responsible for conducting all steps of the child protection case management process for an assigned number of individual children vulnerable to violence, abuse, exploitation, neglect and their families in this process. The main objective for the Case Management Officer is to ensure children harmed or at risk of being harmed are identified and receive individual case management support by conducting documentation, assessments, action plans, direct service provision, referrals and follow-ups for an assigned caseload of children. The Case Management Officer will provide support to families in the process of case management, including foster and alternative care. The Officer will be based in the settlement as allocated and directly work with other service providers on management of caseload and referrals.

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THE ROLE 

KEY AREAS OF ACCOUNTABILITY:

Case Management for Individual Children and their Families: 

• The Case Management Officer will provide quality case management services to children who have experienced or are at risk of violence, abuse, neglect and exploitation or are otherwise vulnerable in line with the eligibility criteria and case prioritization guide.
• Guide children and their families through the case management process (identification and registration, assessment, case planning, implementation of the case plan, follow-up and review, case closure) as outlined in the Standard Operation Procedures.
• Provide psychosocial support and emotional support to children and families throughout the case management process.
• Conduct safe referrals to essential services as appropriate, and follow-up to ensure services provided were responsive to the needs identified within the assessment.

Community and Interagency Coordination: 

• Liaise with community members, service providers, NGO partners and government stakeholders to identify and safely refer children at risk.
• Maintain an up-to-date service mapping for your geographical area.
• Participate in inter-agency case conferences (presentation of cases and dissemination of challenges).

Case Management Teamwork: 

• Actively engage in all capacity building opportunities, including formal trainings, shadowing/observation, capacity assessments, etc.
• Participate in regular case management meetings with the case management team.
• Prepare for and participate in regular structured individual supervision sessions, identifying challenges and areas for development.
• Asses and write BID reports for children and recommend for further management

Other Duties:

• Adhere to the Child Protection Policy, Safeguarding policy and Code of Conduct.
• Provide feedback on written documents and the design of future programming.
• Consistently and proactively, monitor/assess the safety and security of field teams; promptly reporting concerns or incidents to management.
• Any other duty delegated by your supervisor

To be a strong supporter and advocate for children in this role you will need to have:

• Minimum of bachelor’s in social work, Counselling Psychology, Social Sciences or relevant discipline (Humanities).
• Previous work experience in community development or with an NGO (preferably in child protection) will be an added advantage
• Minimum 2 years of professional experience working with children.
• Excellent writing, facilitation, and organizational skills.
• Strong drive for results and ensuring timely delivery of quality products.
• Experience managing child protection cases in a sensitive and child friendly manner.
• Excellent communication and engagement skills with children and their caregivers.
• Able to empathize with children and families that have been impacted by the humanitarian emergency.
• Excellent community mobilization skills.
• Ability to work individually and within a team.
• Able to communicate clearly and strategically with internal and external stakeholders as a representative. This includes effective negotiation and representation skills.
• Computer knowledge – Microsoft Word, Excel, Outlook.
• Strongly drives performance forward in area of the business for which they are responsible together with the team.
• Conceptual understanding of and commitment to humanitarian work.
• Remains calm and positive under pressure and in difficult situations.
• Aware of impact on others and adjusting own behaviour accordingly.

Desired

• Demonstrated ability to work in a multi-cultural environment and establish harmonious and effective working relationships.
• Competent spoken English language.
• Experience or knowledge of working and living in relevant regions/contexts.
• Experience working with IDPs, refugees and returnees.