Reporting to Director Social Business
Budget Responsibilities (Y/N) Y

The Centres Channel Lead reports to the Director Social Business and is part of the Senior Management Team of MS. The post-holder is a brand manager for the paid-for clinical sexual and reproductive health care services delivered to clients through our centres. In collaboration with the Executive team and the Social Marketing team, and drawing on the services of the marketing advisor, s/he ensures that as a result of effective clustering and support, these outlets are able to deliver commercially viable strategies to maximize improvements in their clients’ sexual health and well-being in a sustainable way across Uganda. In addition the post holder links to the global programme of MS through the network of Centres Channel Leads and the Global Centres Channel Director.

Success of this post is in achieving or exceeding the MS set thresholds as stipulated the respective annual BP including QTA model sites in external QTA exercise, percentage of PAC clients receiving PAFP percentage of family planning services that are LAPM, Income to Cost ratio/index. The ratio of Cash income verses corporate income, the ratio of Pac income verses the overall service income as well developing new products to meet developing customer need. Across outlets providing paid-for Marie Stopes services, the integrity of the Marie Stopes brand will be maintained, and recognition expanded

Design and roll out of strategies to maximise client use of MS clinical services mindful of Place, Product and Price issues by market segment
Determine which services we will offer, to which clients, in which locations and through which channel, aiming to maximise reach and accessibility
• Research the competition and the context together with the clinical teams identifying opportunities for reproductive health impact and expansion of core services
• Draw on marketing research to agree effective Promotion tactics
Business plans drawn from strategy, developed and agreed for MS, each channel, and each outlet, with a minimum set of KPIs and an agreed monthly management review process
• Spearhead the contextualization and Implementation of the Centres Success Model
Conduct Market Alternative Assessments in the locality of each of the centres
• Determine the optimal Productivity per Centre.
Efficient clinical services run under the MS and U brand operating on a cost recovery basis and developing for Future needs
• Determine how best to price our services across the channels and locations to ensure optimal balance between equity, affordability and sustainability
Establish effective clusters of clinical outlets working together in mutual support to deliver high quality client care, with effective referral pathways in place
• Costs are effectively shared to find efficiencies in procurement, clinical supervision, HR, finance and other essential support services
• Investment opportunities enable greater efficiencies and impact to be achieved
• Enforce Participatory performance review Processes

The oversight and control of brand management in clinical services through all aspects of Quality Assurance
• Ensure appropriately trained service providers are available in each cluster to provide the full range of core services
• Training in clinical skills and counselling / client service skills are developed, costed, paid for and delivered
• Self-assessment practices, peer review and supportive supervision ensure teams work together to deliver excellent client care
• Coordinate the Implementation of MS’s quality Assurance guidelines and processes including both Internal and External QTA

Management of a small team of coordination staff to provide on timely support and corporate client interface
• Clear support team performance indicators
• Clear TOR and accountability to Clinical service providers

Qualification
• Excellent proven business strategy and leadership skills
• Proven use of innovation for success
• Business acumen in managing P&L accounts
• Facilitation and communication skills for brand management
• Senior level leadership with financial management and budget responsibility
• An active networker and listener at community at high level
• Proven communication and writing skills to persuade and influence
• Proven IT skills with the ability to drawn on and analyse data for strategic purposes
• This post-holder is expected to be educated to degree level with good scores in business or a clinical subject. Further preference will be shown to applicants with an MBA or MPH

• Initiative: Thinking ahead and taking action to make the most of opportunities by finding the optimum solution In this role, you must predict quality issues that might arise and plan to address them
You will take initiative with your team and across the CMT to realise efficiencies and impact
• Innovative: Thinking creatively so that ideas generated create a positive outcome
In this role creativity will be needed to inspire service providers to achieve results across a range of varied contexts
• Effective Communication: Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
In this role your team will feel listened to, well informed, know what they should be doing through the efficient use of management time
• Team Player: Working as part of a team by being supportive, flexible and showing respect for each other

The role is part of the CMT and together with them takes responsibility for the delivery of MS’s strategic plan
• Working together is essential in achieving results
• Responsive Being responsive to changing priorities and demands

Your plan will be clearly made out and changes will be agreed and reported regularly and on time
• Working Efficiently: Planning, prioritising and organising work to ensure work is accurate and deadlines are met As part of the CMT and in order to meet the needs of contractual obligations to investors/donors your work will be clear accountable and effective
• Sharing Information: Sharing information and knowledge whilst maintaining confidentiality Timely action will be taken on information regarding your areas of responsibility
• Focus on Learning: Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
This post-holder must actively seek knowledge that can be shared and keep the teams up to date on latest views
• Commitment: Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
• Driven: Drive and determination to deliver results

Regular reporting will indicate ability to conceive, design and deliver on results
• Accountable: Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
• Embracing Change: Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
• Motivated: Motivation towards achieving quality results to maximise potential.
• Work as One MS
• You contribute, use, and share accurate data and evidence to improve understanding, insight and decision- making across MS, enabling us to maximise our ability to influence others.
• You share relevant knowledge, expertise and resources to strengthen teamwork and prevent duplication of effort.
• You actively work as part of a team, providing support and flexibility to colleagues, demonstrating fairness, understanding and respect for all people and cultures.
• Show courage, authenticity and integrity
• You hold yourself accountable for the decisions you make and the behaviours you demonstrate.
• You are courageous in challenging others and taking appropriate managed risks.
• Develop and grow
• You seek feedback to enable greater self-awareness and provide the same to others in a way which inspires them to be even more effective.
• You manage your career development including keeping your knowledge and skills up to date.
• Deliver excellence, always
• You strive to consistently meet and exceed expectations, putting clients at the centre of everything, and implement smarter, more efficient ways of performing your role.
• You build and maintain effective long-term working relationships with all stakeholders, and are a true MS ambassador.
• Leadership (For Leaders only)
• You inspire individuals and teams, through situational leadership, providing clear direction.
• You seek and provide opportunities which motivate team members, helping to develop skills and potential whilst strengthening our talent and succession pipeline.
• You are aware of emerging developments in our sector, demonstrating strategic insight about our clients and business and encourage this in your team.
• You articulate a vision of the future which inspires and excites others.
• Mission driven: With unwavering commitment, we exist to empower women and men to have children by choice not chance.
• Client centred: We are passionate about our clients and dedicate our efforts to delivering agreed objectives to the highest possible quality.
• Accountable: We are accountable for our actions and take responsibility for everything we do to ensure long term sustainability and increased impact.
• Courageous: We recruit and nurture talented, passionate and brave people who have the courage to push boundaries, make tough decisions and challenge others in line with our mission. Establish effective clusters of clinical outlets working together in mutual support to deliver high quality client care, with effective referral pathways in place