In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d’Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that’s where you come in….

How You’ll Help Us Achieve It

We’re looking for CIT Coordinator who’s resourceful and excited about getting things done. The successful candidate will effectively manage Cash Operation resources and procedures to ensure that the contractual obligations to customers are achieved cost effectively and that the Wave’s CIT procedures are applied throughout the operations. They will continually review and improve CIT operations and security and ensure strict SLA adherence with all cash operations with CIT firms and our agents.

In this role, you’ll:

• Build and lead a skilled team capable of responding to the fast growing Wave environment – this role will manage at least 15 field liquidity staff.
• Develop necessary materials for a sustainable and structured liquidity department
• Be on top of the liquidity status nationwide and especially on the assigned region
• Develop relationships with our bank partners
• Identify priority areas and come up with innovative solutions to Wave’s liquidity needs

At Wave, the CIT Coordinator will perform the following tasks:

• Effective management of the agent rebalancing scheduled and and in coordinating the cash pick-up from the Banks
• Effectively manage deployment of employees to the bank to coordinate with the CIT firm.
• Coordinate all CIT firm’s operations to ensure adherence to SLAs at all time to avert any agent liquidity distress
• Adhere to all security standard requirements and procedures diligently and report any challenges proactively and promptly
• Work from first principles to understand the user’s biggest problems and then figure out how the processes and tools should work to solve those problems.
• Prioritise the biggest problems blocking the unit’s performance and impact.
• Other duties as may be assigned from time to time through your line manager

Key details

• The location is in Kampala, with frequent field travel.
• Work authorization in Uganda required

Requirements

• Language: Strong proficiency in English and a local language
• 3+ years of experience in cash movements/cash-in-transit
• Bachelor Degree in Finance, Accounting , Business Management or comparable field
• Excel Proficiency
• Strong on integrity
• Experience in Customer Relationship Management

You might be a good fit if you.

• Understand the liquidity challenge in a rapidly scaling agent network and the approaches to ensuring adequate liquidity.
• Have strong analytical skills
• Good at process documentation and effective at knowledge transfer
• Are adaptable and a creative thinker, and willing to iterate and fail quickly
• Communicate effectively and often, both in writing and in-person, to the point of over-communication
• Great at upholding integrity
• Think about culture and process from the users’ perspective
• Have led a team whose role was to ensure the efficient day to day running of an agent network
• Demonstrate tenacity and a willingness to go the distance to get something done

Our team

• We have a rapidly growing in-country team in Senegal, Côte D’Ivoire, Mali and Uganda, plus remote team members spread across the world. We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You’ll own your own projects at every stage, from understanding the problem to monitoring your solution in production.
• We’re backed by world-class investors including Sequoia, Stripe, Founders Fund, Ribbit Capital, Y Combinator, and the cofounders of PayPal.