Position: Client Relations Officer
Location: Kampala

Job Summary
To ensure that EFC Uganda Limited (MDI) is building and maintaining quality relationships with customers in order to build their confidence, trust and loyalty in the EFC Brand and to promote its products and services

Key Result Areas
Core Competencies
• Good customer service skills
• Attention to detail.
• Integrity and confidentiality
• Good communication and Interpersonal skills
• Time management skills
• Fluency in both spoken and written English
• Initiate the account opening process and submit for authorisation to the admin officer / branch manager
• Control and manage branch client traffic for efficient service delivery
• Supervise the hygiene and sanitation of the branch premises.
• Ensure adequate office supplies and store management for the branch.
• Promote, drive and enhance customer satisfaction in the branch
• Ensure appropriate registration, escalation, follow-up of customer feedback and resolution of complaints as prescribed in the Customer Complaint policies and procedures
• Ensure the EFC Customer Protection Principles and Customer Complaint process are prominently displayed in the respective premise
• Identify opportunities for potential up-sell and cross-sell and create value story specific to opportunity

• Qualifications
• A Bachelor’s degree from a recognised university.
• 1 year experience in a similar role in the banking industry