Responsible for the direct collection of delinquent loans

Duties;
• Achieving set recovery targets.
• Negotiate viable repayment plans and ensure consistency of payment by a client
• Field Visits and serving demand letters at customer’s workplace/home to persuade/cause them to pay.
• Updating client’s Accounts with feedback collected and uploading necessary documents in the system.
• Skip Tracing.
• To ensure non-performing loans are returned to the collections at source payment method.
• Making outbound collection calls to Customers to ensure payment of outstanding arrears.
• Making field visits to track debtors to ensure payment of outstanding arrears.
• To resolve customer queries related to arrears.
• Liaising with branch staff to ensure non-performing loans in their respective branches are returned to performing.
• To negotiate with Customers on the terms of clearing their outstanding arrears.
• To attain the assigned portfolio performance rates as communicated by management from time to time.
• Identify issues attributing to account delinquency and discuss/raise them with management.
• To liaise with Government agencies and other authorities to maintain very good working relations necessary to maximize payroll collections.
• To diligently handle any collections task as assigned to you from time to time.
• Submission of payment requisitions and new deduction schedules to the votes assigned to you by agreed deadline as communicated by the Collections Manager.

Required Qualifications and Work Experience/Skills:
• A Bachelor’s Degree in a relevant field.
• Experience of one (1) year and above in a similar role
• Knowledge about the collections process
• Computer Knowledge.
• Customer Care Skills
• Communication skills
• Excellent Numerical and Analytical Skills