About US:

Alight, formerly the American Refugee Committee (ARC), is an international nonprofit, nonsectarian organization that has provided humanitarian assistance and training to millions of beneficiaries over the last 40 years. In 2011, Alight helped nearly 2.5 million people get essential services to regain their health and take back control of their lives. Alight works with its partners and constituencies to provide opportunities and expertise to communities of refugees and internally displaced persons in seven countries in Africa, Asia and Europe, including Iraq, Kosovo, and in the Darfur region of Sudan and is currently providing for emergency relief and recovery in Haiti. Alight provides shelter, clean water and sanitation, health care, skills training, microcredit education, protection to help survivors of war and natural disasters to rebuild their lives with dignity, health care, security and self-sufficiency.

Job Summary:

Community Based Protection Assistant will be responsible for providing support at help desks to receive feedback and complaints; handle the complaints and suggestion boxes allowing POC’s submit written feedback; handle hotlines by providing feedback or complaints without having to move to designated areas or address urgent issues right away and providing referrals right away; participating in coordination meetings, holding one on one conversations with beneficiaries and coordinating receiving of Refugee leader reports

Key Duties and Responsibilities:

• Implement effective strategies to ensure enhanced uptake of the interagency feedback and resolution mechanism including but not limited to FRRM, suggestion boxes, protection desk follow ups in the settlements were ALIGHT is working.
• In close coordination with ALIGHT Focal Points and their supervisors, ensure that the referrals (Protection and technical) are managed and responded to in a timely manner.
• Working closely with MEAL/FRRM Officer, conduct training/capacity building to the Focal Points/staff for managing cases and addressing backlogs.
• Ensure effective implementation of the FRRM’s Standard Operating Procedures (SOP’s) among the ALIGHT and Sub-contracted staff.
• In close collaboration with the Focal Point Administrator and Meal/FRRM Officer, provide technical guidance to relevant units and staff as required.
• Follow-up on individual cases/referrals with relevant units and partners to ensure that appropriate feedback and resolution is delivered.
• Ensure effective FRRM case tracking systems are implemented within ALIGHT and Sub-contracted partners.
• Ensure that all UNHCR FRRM referrals are regularly updated and closed in the FRRM portal.
• Conduct awareness raising sessions within the community.
• Conduct monthly briefings/meetings with community leaders and the community to keep them abreast of call trends and action taken by ALIGHT and Sub-contracted partners in addressing concerns raised.
• Perform any other task requested by the Supervisor.

Qualifications, Skills and Experience:

• The ideal candidate must hold a Bachelor’s degree in Social work, Social Sciences, Community Psychology, Adult and Community Education and Development studies.
• A minimum of 2 years’ experience in working on Protection issues with an INGO
• Strong experience working with vulnerable people including survivors of GBV and victims of child abuse
• Fluency in Swahili and ability to ride a Motorcycle with a valid license (Class A) is an added advantage.
• Good oral and written communication skills
• Excellent command of Excel, Word, Power Point applications, Skype/Microsoft teams
• Ability to fluently speak English and at least three local languages

Submit your CV and Application on Company Website : Click Here

Closing Date : 6^th July 2020