Mission/ Core purpose of the Job

This role will be responsible for the conception, testing and go-to-market execution of all new mobile money products. It will also monitor the performance of existing products and ensure they are continuously and consistently delivering the business objectives of the products

Main Job Functions:

• Co- ordination/support of Mobile Money Product Development including User Acceptance testing and pilots.
• Market scanning and updating management on new product innovations around the product and category.
• Work closely with key product development teams in Marketing, IT, other OPCOs and MTN Group to ensure speed to market of all new products
• Track performance of new and existing products and ensure they are performing in line with business objective
• Conduct periodic competitor product analysis and recommend changes or improvements to MTN Mobile Money Services, products and ecosystem
• Capture all customer feedback and complaints with the view to progressively develop solutions that address customer queries
• Work with key partners and vendors to deliver cost effective solutions
• Communication to external clients on business developments.

 Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

• Co- ordination/support of Mobile Money Product Development including User Acceptance testing and pilots.
• Market scanning and updating management on new product innovations around the product
• Work closely with key product development teams in marketing and IT to ensure speed to market of all new products
• Track performance of new and existing products and ensure they are performing in line with business objective
• Conduct periodic competitor product analysis and recommend changes or improvements to MTN Mobile Money
• Capture all customer feedback and complaints with the view to progressively develop solutions that addresses customer queries.
• Customer satisfaction / Employee satisfaction.
• Work with key partners and vendors to deliver cost effective solutions

Job Requirements (Education, Experience and Competencies)

Education:

• University Degree

Experience:

• 2 years’ Experience working & clear understanding of sales support requirements of FMCG companies.

Competencies:

Training

• Customer service
• Report and proposal writing
• Leadership skills
• Marketing / Sales courses

Knowledge

• Good Knowledge of mobile money transfer products
• Project Management and Multi-tasking

Skills

• Computer skills e.g. MS Excel, Word, PowerPoint, Access, Project, Publisher.
• Relationship management

Behavioral Qualities

• Self-driven
• Agile
• Flexible in and outside the given work scope
• Drive and aptitude to handle assigned tasks
• Ambitious
• Good Public Relations skills
• Ability to work as a team
• Dedication to follow assignments to completion
• Ability to work under pressure
• Ability to meet deadlines.
• Cope under pressure.
• Consistency in mode of Operation
• Good follow up and attention skills