About US:

Letshego Uganda is a retail financial services business offering a range of financial products to the retail market in Uganda. Letshego Uganda is regulated by Uganda Microfinance Regulatory Authority and is one of the 11 subsidiaries of Letshego Holdings Limited across Africa. .

Key Duties and Responsibilities:

• To ensure that LUL has effective standards for service delivery, policies, procedures and a customer service framework that promotes superior customer experience.
• To ensure that the “look and feel of all customer touch points across the network are standardized and aligned with the brand and its promise.
• To promote a culture of a customer centric sales and service and to ensure that the necessary competencies are nurtured and sustainably adopted within the network.

Qualifications, Skills and Experience:

• The ideal applicant must hold a university Degree
• At least five years’ successful experience in service delivery within the financial services industry of which 3 are at a customer service experience / quality managerial level.
• Experience in working with and delivering results through various channels, including both face-to-face and electronic media interactions.
• Experience with designing and implementing customer experience plans at a country level.
• Possession of clear thought and expression; both verbal and written, together with the ability to mix and converse freely with all levels high level with professional service providers, agencies and regulators.

All suitable candidates please deliver your application to: Reception

Letshego Uganda , 9 Wampewo Avenue, Kololo Kampala

Deadline: 27th March 202