22 Jan 2025

Credit & Collections Manager at Airtel

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Job Description

Engage customers through email, calls and visits to collect due and overdue monies and develop strong relationships that would facilitate new business opportunities.
Ensure zero bad debt flow from your portfolio through smart interventions in engagement, advance billing among others.
Ensure Dunned accounts are minimized through proactive engagement with customers in understanding the dunning process.
Facilitate reconciliation of accounts timely ensuring accounts are in good condition.
Ensure formal communication/demand notices of overdue balances to customers.
Ensure that non-paying accounts are dunned as per the dunning process and after prior engagement.
Ensure timely escalation of nonpaying customers to the Team Leader and sales person where necessary.
Monitor the payment pattern of new clients and draw the line manager’s attention to any observed anomalies.
Oversee the sharing of invoices and statements to every customer under your allocation through mail or physical delivery to client premises.
Ensure monthly invoice sampling is done on a timely basis.
Ensure all customers under your allocation are invoiced.
Carry out timely investigations for all queries and disputes for faster resolution and credit note approval where required.
Implement timely corrective action that includes raising of debit or credit notes and rebates.
Ensure write offs are share with Line Manager.
Analyze and take corrective actions from data provided.
Submit bill sampling report.

Degree in Business Management.
2 -4 Years of working Experience in Credit Control.
Telecom experience is preferable.
Experience in emerging/ developing countries.
Excellent interpersonal skills.
Sets high personal standards and is goal oriented.
Strong interpersonal skills.
Excellent communications skills, both oral and in written.
Business awareness.
Confident and polite telephone manner successful at developing good relationships with customers.
Able to operate in a performance driven organization.
Strong ethics, hands on approach, business acumen.
Culturally aware.

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Closing Date : 8th February, 2025