Manage the processing of customers’ orders by responding to enquiries and queries relating to products and services in accordance with JMS policies and procedures.

Key duties and responsibilities
• Promote the image of JMS through adhering to JMS values when dealing with customers
• Exhibit excellent customer care skills to our customers
• Market and sell consumer goods and create awareness for the available items in stock to all customers
• Analyse customer orders appropriately and translate them into appropriate sales document
• Maintain proper records of the unconfirmed orders
• Provide support in the conduct of weekly checks to understand orders that have not been confirmed by customers
• Make inquiries to the customer and correct any discrepancies in terms of quantities, brands, units of measure depending on the customer orders.
• Key in accurate details for all customer orders
• Follow up with Customer Relations Officer (CRO) for customization of ERP
• notifications to customers upon invoicing their orders
• Update customer contacts into the ERP system as and when changes occur.
• Assist in capturing out of stock items from customer orders and share report with Customer Relations Officer
• Capture, and compile the customer comments from consignment delivery
• verification forms, medical representative reports, and at the time of ordering
• Conduct a tools and technology usage assessment bi-annually for assigned customers and compile report for CRO review
• Maintain a record of customer comments through customer feedback forms, mails, phone etiquette, registers, questionnaires and suggestion box
• Compile customer feedback and forward to line manager appropriate action

Person Specifications a. Qualifications
• Diploma in Marketing, Business Administration, Pharmacy, Nursing or related field.
• Experience
• At least two year’s working experience in sales and marketing or health related field