Job Title: Delivery Manager

Company: Halisi Labs Limited Location: Uganda (Work Remotely)

About Halisi Labs:

Halisi Labs is a young dynamic company with a vision to be Uganda’s leading SME in the next 2 years. We are looking for a Delivery Manager to coordinate the delivery of our products with our motorbike riders and drivers to our customers.

Role Overview:

Halisi Labs is seeking a talented and experienced Delivery Manager to oversee and optimise our delivery operations. The Delivery Manager will be responsible for managing all aspects of the delivery process, including logistics, last-mile delivery, procurement, inventory management, and e-commerce business operations. The ideal candidate will have a strong background in logistics management, coupled with excellent leadership and communication skills.

Key Responsibilities:

1. Delivery Operations Management:

• Develop and implement strategies to optimise delivery routes, minimise delivery times, and reduce costs.
• Coordinate with internal teams and external partners to ensure smooth and efficient delivery operations.
• Monitor delivery performance metrics and implement improvements as needed to meet service level agreements (SLAs).

2. Logistics and Supply Chain Management:

• Oversee procurement processes to ensure timely acquisition of necessary supplies and equipment.
• Manage inventory levels and stock replenishment to support delivery operations.
• Identify and mitigate risks in the supply chain to minimise disruptions to delivery services.

3. Last-Mile Delivery Optimization:

• Develop innovative solutions to optimise last-mile delivery processes and enhance customer satisfaction.
• Collaborate with technology teams to leverage data analytics and automation tools for route optimization and delivery tracking.

4. Team Leadership and Development:

• Lead and motivate a team of delivery staff, including motorbike riders, drivers, and logistics coordinators.
• Provide training, coaching, and performance feedback to ensure high levels of productivity and customer service excellence.

5. Customer Relationship Management:

• Collaborate with sales and customer service teams to understand client requirements and deliver customised delivery solutions.
• Address customer inquiries and concerns promptly to maintain high levels of satisfaction and loyalty.

Qualifications:

• Bachelor’s degree in Logistics Management, Supply Chain Management, Business Administration, or a related field.
• Proven experience over 3 years in a similar role, with a track record of success in managing delivery operations and logistics functions.
• Strong understanding of e-commerce business models and online marketplace dynamics.
• Proficiency in logistics software and tools for route optimization, inventory management, and tracking.
• Excellent analytical skills with the ability to interpret data and make strategic decisions.
• Exceptional leadership abilities with a focus on team building, communication, and problem-solving.
• Knowledge of industry regulations and compliance standards related to transportation and delivery services.

Benefits:

• Competitive salary
• Opportunity to work with a dynamic and collaborative team remotely
• Potential for career advancement and professional development
• Contribute to the growth and success of a leading company in the delivery industry