Purpose
To drive digital channels usage and project implementation. He or she will be responsible for driving product usage and support across BUBL customer segments in accordance with agreed business objectives.

Job Responsibilities
• Identify opportunities to enhance customer engagement and drive adoption of digital channels.
• Participate and support in the execution of digital banking projects (Mobile Banking, DFA & Agent Banking).
• Coordinate and support cross-functional teams to ensure successful project delivery.
• Actively support rollout and scale up initiatives of mobile and agent banking products and services.
• Monitor and analyze market trends to ensure the product offerings remain competitive and customer-centric.
• Ensure timely resolution of customer complaints in accordance to BUBL’s customer service standards
• Actively support the training of staff and customers to ensure usage of digital banking solutions.

Track and analyze key performance indicators (KPIs) related to digital banking services.

Qualifications & Skills
• Bachelor’s in business/finance field/ Economics with majors in sales, marketing and finance.
• At least 2 years of progressive working experience, 1 of which must be directly involving Customer service in Banking institutions or any other related business entity.
• Research Competences
• Confidentiality and integrity
• Analytic skills
• Decision-making skills
• Ability to handle highly stressful situations & willingness to work long hours.
• Computer literate
• Prepare regular reports on the progress and impact of digital initiatives.
• Stay updated on the latest developments in digital banking and financial technology (FinTech).
• Drive innovation by exploring new technologies and approaches to enhance the organization’s digital offerings.
• Ensure that all agents comply with the applicable operational guidelines, identify reports and address any fraud that occurs within the network to the Digital Transformation Supervisor.
• Ensure 100% compliance to the Bank’s policies and procedures through the digital transformation journey
• Any other duties as may be assigned from time to time