EACOP IST Local Operations and Support
SeaOwl Energy Services is a specialist provider of integrated services and project management solutions within the Energy and Renewables industries. We provide global workforce solutions to the Construction, Energy, Extractives, Logistics, Mining and Manufacturing sectors worldwide. SeaOwl Energy Services offers a full range of staffing solutions, including: Contract; Recruitment Services; Managed Solutions; and Consultancy/Contingent Work Force.
On behalf of our Client in the Extractives sector, we are looking for competent individuals to fill the following position:

Job Title: EACOP IST Local Operations and Support
Situation in Organisation
The Service Holder will report to the EACOP IST Manager

Service Dimensions
The Service Holder will be based in Kampala with in country missions in Uganda They will transverse service requiring good coordination and communication with EACOP end users. Therefore, good relational qualities are required They will work in coordination with EACOP IST and Corporate business teams across Uganda, Tanzania and UK
Context and Environment
The main objective at current stage is the set-up of EACOP Company IST solutions and services, perform deployment and adoption to the users, combined with ramp-up of users as EACOP Project mobilization and construction starts.

Activities
• Record and track user requests for assistance relating to equipment and applications
• Translate and formulate user requests or needs into solutions or feasibility studies and interventions
• Plan, prepare and test the installations and configurations of equipment (workstations, phones, videoconference), systems, networks and applications
• Plan and coordinate work and / or interventions (maintenance, upgrade and / or installation of materials, tools, equipment, systems, etc.)
• Operational management of local Service Contracts: Internet Service Provider, mobile communications, technical room commodities – power, A/C, access control, CCTV, fire detection and extinction, etc.
• Test system updates or corrections (including non-regression) before going into production
• Analyze, use data from IST tools or business applications / software and perform technical QA/QC
• Intervene following a request for assistance in the office or remotely
• Maintain the IST inventory (hardware, software, systems component, …) and update the IST service management tool (incidents / problem – CMDB – change management)
• Diagnose and resolve 1st and 2nd level malfunctions, breakdowns, network incidents, defective materials, equipment, applications and virus incidents
• Escalate to 3rd level support teams or contracts and provides local proximity support
• Installation of applications
• Meeting rooms technical support
• Install and use support tools for IST systems supervision
• Inform users about security issues (backup, virus, data confidentiality …)
• Apply and enforce the rules related to data protection and cybersecurity
•Perform monitoring and analysis of the data, issue reports on daily, weekly, monthly, or annual basis according to the needs

• Train and advise users in his/her area of expertise
H3SE Roles and Responsibilities
The Service Holder shall demonstrate a continuous commitment to EACOP H3SE standards at all times
Accountabilities
• The Local Operations and Support is accountable for the overall good quality of services provided to EACOP end-users

Qualifications/Experience Required
Qualifications:
• Master knowledge and practice of Corporate applications administration and Microsoft 365
• Proficiency in the usage of computers, software and applications, Cloud-based solutions and services, IST management and monitoring tools
• Ability to organize and manage priorities, rigorous

General Team Spirit:
• Creative, strength of proposal for performance improvement, good contact, sense of communication.
Experience:
• 3 to 8 years’ experience in its technical specialty (IST support, workstations, infrastructure, security, applications)