The GMT role is to support the IT team in ensuring that users receive appropriate IT assistance in a timely manner. The GMT shall work with the service desk team as a central communication unit that provide a single point of contact between the business and IT.

Key Accountabilities:

• Respond to users calls regarding IT related issues and forward request or incident to ISM or Applications team.
• Follow-up with ISM/Apps team on solution or work-around for users request or incident raised.
• Communicate to the business on any IT service issues, incidents, or request. Notify users on any IT service degradation or downtime.
• Manage IT Asset register for Uganda.
• Manage relationship between business and IT Suppliers.
• Assist the business in user support and any other IT related request or incident.
• Timely monthly incident management reporting to the IT lead
• Application service management – support managing, coordination and resolving application service request.
• Documentation of application support and maintenance process in accordance with set standards.
• Documentation of application user manual
• Product lifecycle and release management
• Application change management
• Application deployment planning
• Assist to manage small application projects.
• Action activities on projects as part of a project team
• Provide pertinent information to facilitate project updates.

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Qualifications, Experience & Attributes:

• Undergraduate degree First class or second upper in IT,

• Computer Science, Telecom Engineering
• Fresh Graduate 2023.
• Software Product management
• High level of data analysis skills
• Networking Knowledge (LAN and WAN)
• Basic database knowledge