REPORTING TO: Chief Technology, Digital & Operations Officer

LOCATION: Kampala

JOB PURPOSE: Reporting to the Chief Technology, Digital & Operations Officer, the role holder will be responsible for driving and implementing the digital transformation agenda of dfcu Bank, aiming to become a modern digitized Bank with market leadership in operational excellence and customer service. The role-holder will actively participate in the development of both retail and corporate business plans; supporting business leads to identify and prioritize digital innovations that will result in a quantum leap uplift in customer experience and efficiency.

KEY ACCOUNTABILITIES:

• Actively participate in the development, and lead implementation of, an innovative and digital-transformation strategy that measurably enhances the bank’s competitive position.
• Revamp the bank’s digital platforms to enhance efficiency & customer experience.
• Modernize technology infrastructure to enable digital solutions and support third party integrations.
• Use modern techniques such as LEAN, Agile methodology, Automation, Business Process Reengineering to create more customer value without increasing resources.
• Work collaboratively with Business leads and the Marketing & Customer Solutions Domain to develop the bank’s portfolio of products, in-line with winning value propositions; modernize applications and technology to support rapid delivery of products to market
• Develop a strong culture of risk and compliance management across the department, take responsibility for the implementation of risk-management controls and for statutory compliance.
• Support effective implementation of new or improved systems; ensure that users are provided with training, expert advisory, and speedy resolution of any post-go-live problems
• Work closely with the Business Technology Department to create efficiency and effectiveness on the Bank’s digital channels.

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:

• A Bachelor’s Degree in Computer Science, Engineering, Information Technology, Business Computing or another related field.
• A Master’s degree will give an added advantage
• A professional qualification in Technology (e.g., TOGAF, Cloud Architect, etc), Banking (e.g., ACIB) or Project Management (e.g., Agile, Prince II) would be an added advantage.
• At least 10 years’ work experience, 5 of which should be in a Senior Technology or Digital Transformation position at a large financial services institution.
• Adept at Financial Technology, Digital Transformation & Innovation
• Demonstrated experience in driving innovation and change agendas in Financial Services.
• Demonstrated ability to link and apply complex technologies to business strategies.
• A deep understanding of the use of novel technologies to drive Digital Transformation (e.g., Cloud, Robotics, Artificial Intelligence, Machine Learning, Human-centred design, User experience, Blockchain technology etc.)
• Strong understanding of Banking operations, FinTech, and global Product development trends
• Demonstrated expertise in the Digital Banking, Financial services, Fintech, and telecommunication industry in Uganda
• Experience managing both in-house multi-disciplinary teams (software developers, analysts) and external software development houses to deliver products and solutions.
• Strong skills in business process analysis and redesign.

Strong interpersonal skills with a focus on Business engagement, Industry networking, Coaching and Mentorship