Strategy

• Develop and execute a Country FM Sales strategic plan in Uganda that is coherent and designed to ‘win’ at the country level consistent with the Global FM, FM Sales Strategy within approved risk appetite and portfolio standards. The strategy will cover all segments, and include a robust risk, governance and control framework, and the people plan required to support sustainable delivery with 12-month specifics and a 1-3-year view.
• Drive FM Sales initiatives, lead country FM Sales meetings, manage communication and feedback between FM Sales and FM head, FM Trading and CCIB Uganda
• Drive multiple key country-pair corridors; improve our performance in banking the Cross- Border Trade and Investment flows in Uganda
• Accountable for bottom-up investment and business planning for Uganda to the East Africa region

Business

• Interpret and implement client strategy (and exceptions) – including appropriateness and suitability – at the country level in Uganda consistent with the Global FM Strategy.
• Drive account planning and active management of key clients In Uganda to develop the FM wallet.
• Deliver on Uganda FM Sales budget including any signed-off offshore budgets or budgets booked elsewhere.
• Ensure development of support platforms which includes all functions (people, technology and processes) matches needs of client facing activities in Uganda.
• Involve in active monthly performance monitoring for FM Sales Uganda – spot areas of underperformance and take corrective action.
• Utilise Country MIS to drive results.
• Develop a thorough appreciation of each allocated customer’s business, and understanding of their potential needs for Treasury products, through regular liaison with SCB’s principal RM for each customer as well as through direct contact with the customer.
• Ensure speedy and positive response to all requests from customers for a specific transaction, or for more general advice, or introduction to a more appropriate contact within SCB, whether or not the request is from the specifically allocated group of customers
• Active dialogue with key clients – knows their needs / get involved to address key issues
• Work closely with stakeholders to drive strategic client agenda
• Work closely with the Trading desks to ensure risk is managed and transferred adequately, the Bank continues to respond to market changes in a timely manner and efficiency on pricing client transactions.

Processes

• Ensure that all FM Sales processes in Uganda are adhered to in line with approved policies and procedures
• Ensure that all FM Sales processes & controls in Uganda conform to the group standard, and where they deviate approval is sought from the appropriate governance forum.
• Ensure that FM Sales processes and controls in Uganda are monitored and report in line with the group operational risk framework.
• Ensure that for FM Sales Uganda thorough root cause analysis is performed on operational risk event and deficiencies acted upon.

People and Talent

• Champion and act as a role model of the Group’s values and culture for FM Sales.
• Lead through example and build the appropriate culture and values in line with the Bank’s values. Set appropriate tone and expectations from the team.
• Build an FM Sales team in Uganda capable of ensuring delivery of the business’ short and longer-term objectives through:
• • Coaching, guidance and management of the Uganda FM Sales team to ensure they deliver against the ambitious financial, non-financial and risk/control objectives.
  • Identifying and addressing the top issues/opportunities for performance improvement
  • Accelerating the next generation of leaders
  • Driving an environment of collaboration, both within the FM Sales Uganda team; in country with CCIB and FM trading teams and wider Group, to ensure issues are raised and blockages are resolved in a timely manner.
  • Developing succession plans for Uganda FM Sales that identify gaps in bench-strength; subsequently implementing action plans to ensure ready-now talent is available.
  • Developing workforce plans for Uganda FM Sales to deliver country business strategy (aligned with Regional and Global FM Sales strategy) in partnership with country head of FM and HR.

Risk Management

• Liaise with Operations concerning customer feedback received on service delivery quality, in order to seek improvements in service delivery where viewed as necessary from the customer’s perspective.
• Where applicable, ensuring that Market Risk and Counterparty limits are not exceeded.
• Maintain an adequate control environment and operational procedures to prevent loss arising from non-adherence to controls.
• Make sure the FM Sales Uganda team is aware of and comply with data confidentiality requirements
• Make sure any delegation of formal authority is correctly documented and recorded, and where relevant location managers are informed.
• Ensure portfolio owners are responsible for all trades booked to the portfolios. FM Sales Uganda staff should not be booking to unauthorised portfolios / accounts.
• Ensure any operational losses are investigated and monitored to avoid reoccurrence
• Ensure Personal Account Dealing policy and procedures are observed by the FM Sales team
• Ensure that all business or transactional related conflicts of interest touching on FM Sales are identified and mitigated as necessary.
• Run business in controlled manner; active ownership of key risk / control matters, with quick / effective escalation.
• Ensure that any EAF breaches and no unauthorised credit excesses are fully investigated, closed and disciplinary action on responsible staff taken.

Governance

• Provide oversight to the FM Sales staff in Uganda, ensuring compliance with the highest standards of regulatory conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws (e.g., laws governing securities activities, company law) and anti-money laundering regulations and guidelines.
• Embed the Group’s values and code of conduct to all FM Sales Staff to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
• Engage with all audit report findings, relevant to the FM Sales business in Uganda and ensure feedback is acted upon.
• Ensure the discharge of any personal or individual statutory, legal or regulatory responsibilities that apply by reason of any registration or regulatory approval held, or by occupying this role. (FM Sales Heads are not designated Above the Wall unless specified)
• Accountable for all escalation from country to Regional Head of FM Sales, Country Head of FM and country and regional governance committees or to other stakeholders in senior management, risk or control functions as appropriate
• In collaboration with Head of FM, develop and sustain relationships with clients to ensure that the Bank is viewed as a thought leader and active market player. In addition, ensure a broad approach to engagement, not just with clients but with other thought leaders and power-brokers/policy influencers in the country.