8 Dec 2016

iBwave Solutions Jobs : Director, Sales Engineering & Customer Care

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Company Overview

iBwave is the power behind great in-building wireless experience, enabling billions of end users and devices to connect inside a wide range of venues. As the global industry reference, our software solutions allow for smarter planning, design and deployment of any project regardless of size, complexity or technology. Along with innovative software, we are recognized for world-class support in 90 countries, industry’s most comprehensive components database and a well-established certification program

Position Duties And Responsibilities

The Director, Sales Engineering and Customer Care will report to the Senior VP of Engineering and will carry the following roles & responsibilities:

    • Oversee and execute the APAC strategic and tactical plans
    • Oversee the customer care department and liaise with headquarters
    • Lead all pre-sales and post-sales activities in the APAC region
    • Develop and deliver strategic and tactical plans to support the regional sales organization
    • Support the delivery of the iBwave Certification Program plan
    • Support the recruitment process to grow the team with talented individuals
    • Participate in different events such as seminars, user groups and conferences
    • Scope out and deliver services as per customer requirements
    • Responsible for solution implementation and solution selling


Qualifications And Skills

    • Bachelor degree in Electrical Engineering (MBA would be an asset)
    • Minimum of 12 years of telecommunications industry experience and 5 years in wireless in-building networks
    • Fluent in English (additional languages is a plus)
    • Strong interpersonal skills and ability to work with culturally diverse groups of people
    • Proven ability to communicate effectively with C-Level management
    • Excellent conflict resolution and team building skills
    • Strong leadership, negotiation, communication and presentation skills
    • Proven experience in managing and coaching employees
    • Excellent knowledge of the Asia Pacific telecom market and culture
    • Experience in planning, designing, deploying and optimizing wireless in-building networks
    • Experience in the deployment of wireless In-Building communication networks and corresponding project lifecycle
    • Advanced knowledge of technologies such as LTE, Wi-Fi, HSPA, CDMA, GSM, Analog system
    • Advanced knowledge of wireless network communications (propagation, model tuning, capacity planning, MIMO)
    • Advanced knowledge of network elements of passive, active and hybrid DAS
    • Industry knowledge of OEM products hardware that goes into wireless in-building networks
    • Experience in project management (would be an asset)
    • Ability to create a detailed link budget in Downlink and Uplink paths
    • Sound understanding of power amplifier theory and desensitization
    • Advanced knowledge of iBwave products and iBwave Certification would be considered assets
    • Available to travel in the region and globally on a regular basis (up to 50% of the time)


LOCATION: Home based office anywhere in the South-East Asia region

TYPE: Permanent / Full-Time


iBwave is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at iBwave via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of iBwave. No fee will be paid in the event the candidate is hired by iBwave as a result of the referral or through other means.

How to Apply

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