Job title: Implementation Manager – (2100029201)

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities
The role’s principal function is to take responsibility and accountability for complex Cash & Trade Implementations within the Country. The client base includes Large Corporate clients, who have exacting standards and expect the highest levels of best practice, standards, and discipline around implementations.
The role requires a person who can execute the business strategy for the Implementation function at Country Level.
The person needs to be an expert in Cash & Trade products and project management, understand the overall TB business strategy ensuring key programmes are supported and embed within the function as appropriate. The continuous drive to improve deal cycle times to enhance revenue realisation is key.
The role is client facing and relationships with clients need to be developed and nurtured to ensure the function remains aligned to client needs. Expertise and a track record of complex project management is a key requirement as well as managing change management. Additionally, sound industry experience coupled with an ability to analyse clients’ individual needs. Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties (Relationship, Sales, Product, Operations, Service) and find innovative solutions to complex requirements.
Strategy
• Work closely with clients and internal parties to ensure long- and short-term Cash & Trade Implementation strategies are developed to fulfil client requirements.
• Form part of Deal teams and provide RFP/RFI responses on implementation components.
• Align to Bank initiatives.
• Work with the Country Head of Implementation and TB in defining the country strategy and support digitisation strategy and a future development roadmap for iPROMPT.
• Critically review expected revenue and deal size at the deal hand over stage and take responsibility for ensuring revenue assumptions are validated.
Business
• Support the business by developing strong client relationships throughout the sales cycle and help to identify additional cross sell opportunities
• Maintains appropriate commercial balance between needs of clients and long-term profitability / efficiency of the business
• Develop robust switching proposition materials
• Ability to provide thought leadership to clients and internal parties in respect to Cash and Trade Implementation strategies.
Processes
• Embed PMI standards into Implementation Management.
• Monitor client survey feedback and implement appropriate actions in response
• Ensure consistency of approach and collateral within the country.
Risk Management
• Adherence to laws and regulations, internal risk and compliance policies and ORF.
• Completion of all mandatory risk and compliance training including e-learning.
• Adherence to the iPROMPT governance process.
Governanc
• Deliver effective governance, oversight, and controls within the role and, if necessary, oversee changes in these areas
• Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Delivers ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Implementation Manager role to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders
• Country Head – Transaction Banking
• Country Product Heads
• TB Sales
• TB Product & Product Development
• Client Documentation Managers
• Client Access – Regional Channel Managers
• CIC Middle Office
• CUI team for H2H technical implementations
• PSS – Technology Team
• Legal & Compliance
• TB-ORM

Other Responsibilities
• Performs other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Embed SC Group standards and Valued behaviours during the day to day activities.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.