About US Embassy:

The United States Embassy in Kampala, Uganda has enjoyed diplomatic relations with Uganda for over 30 years.  Ambassador Deborah R. Malac currently heads the U.S Mission to Uganda.  The Mission is composed of several offices and organizations all working under the auspices of the Embassy and at the direction of the Ambassador.

Among the offices operating under the U.S Mission to Uganda are:

• United States Agency for International Development (USAID)
• Centers for Disease Control (CDC)
• Peace Corps

Job Summary:

USAID/Uganda is seeking for a qualified individual to fill the Information Management Assistant position. As a unit of the Executive Office, USAID/Uganda, the Information Systems Division (ISD) provides computer support services to USAID/Uganda staff and operations. The ISD is responsible for day-to-day operations, installation, modification and maintenance of the Mission’s local area network (LAN) system and for providing support to users and other related duties. Specifically, the division manages Mission Servers in two different locations (Remote Office and South Wing at the Chancery) with over 180 Desktops, 20 Data Switches, CISCO Routers, Remote Leased Line Connections, and VSAT Equipment. The ISD performs LAN/WAN Management, MS Windows Server Management, Computer Helpdesk management, Information Security Management including data backups, Voice Communication (satellite phones, cell phones & iPhones), Video or power point equipment & Public Address system management and training users on the Mission’s Information Security Policies. The ISD also administers the Mission’s computer system by providing optimal use of existing and new computer technology resources through a local area network (LAN) system. The primary purpose of the position is to provide information technology support services to the Mission staff. The contractor reports to the Computer Management Specialist under the overall supervision of the Supervisory Executive Officer.

Key Duties and Responsibilities:

Management of Computer Help Desk – 50%

• Must make sure all workstations are in good working condition and configured according to the CIO standards.
• Install any available additional programs needed by specific users.
• Provide application assistance to users that need help in different Microsoft Office packages and other programs.
• Support users who call for help when their PCs or Printers are not functioning well.
• Advise users on simple troubleshooting steps.
• Should rectify any problems reported by users and refer major ones to the supervisor.
• Install, configure and upgrade new equipment to CIO standards before being issued to users.
• Replace older equipment with new ones when need arises.
• Record the relocation of equipment from the ADP store and keep an up-to-date inventory.
• Take faulty equipment for repair to the vendor and make follow ups or pickups when rectified.
• Must make sure laptops are in good working condition when checked out to users and have software programs installed.
• Configure new laptops and ensure that users are familiar with the usage and provide additional assistance to new laptop
• . Configure IPhones and IPADs plus train users on how to use them, including making them aware of the terms and conditions while in possession of these devices.

Communication – 20%

• Responsible for configuring and deploying all the WAN equipment (Routers, Switches, Datacryptors etc) as instructed by CIO Washington and continuously monitoring their performance.
• Maintain remote data links (ISDN, ADSL, Leased lines, VSAT) both in all office locations and at the residences at first level support.
• Responsible for the Cell phone and IPhone issuance and keeps an up-to-date inventory.
• Set-up the PA system for meetings and functions as the need arises.
• Make sure the PA system is in good working condition, stored and handled properly.
• Responsible for setting up for presentations i.e. VTC and/or Power Point equipment

Data Management – 15%

• Ensure that USAID/Uganda Users are supported in regards to the Mission’s Information system requirements. The incumbent must check the LAN and make sure the link is up and that only authorized users can access the main domain. He/she will troubleshoot and rectify network disconnections, referring critical cases to the supervisor.
• Make sure the Mission’s information is secure, available and does not lose its integrity at any time.
• Ensure that sufficient data backup is carried out Daily and Monthly.
• Ensure that restoration of data is done in a timely manner whenever it’s required and that the backed-up data is properly stored, tapes labeled and available when needed.
• Keep and update the movement of backup tapes from different locations in the log books monthly.

Server Management – 15%

• MS Windows server administration, installation, configuration and troubleshooting.
• Grant routine network user access and TDYs to temporary network user access as required in Agency policies.
• Terminate and/or deactivate user passwords and IDs in a timely manner when no longer needed.
• Properly document and maintain a file for the justification and authorization for granting users remote access.
• Properly monitor remote access logs, security logs and event logs and report abnormal activities to the supervisor for further investigations.
• Maintain records of the monthly audit trail reviews and ensure that security violations are monitored as required and reported.
• Review access authorizations to determine if individual access rights are still required, and adhere to procedures to deactivate or terminate user IDs and passwords of departed employees in a timely manner.
• Manage IT resources like printers, scanners, and cameras.
• Maintain and update USAID’S different Databases;
• Perform the daily monitoring of servers, the virus software and virus logs to ensure that no problems are going unseen and work on the deployment of Security Patches on all servers and workstations;
• Perform deployment of USAID software like ASIST, eFORMS, WinTA, WebILMS, E-2, and i-services
• Ensure all automated information systems under their cognizance are operated, on a day-to-day basis, in compliance with the Agency’s information systems security policy and guidelines as promulgated in the ADS handbook.
• Coordinate with the system staff implementation of information systems security standards for automated information systems.
• Provide the site Information Systems Security Officer (ISSO) with technical support and expertise in the implementation of Agency information systems security policies.
• Maintain an inventory of all hardware, operating system software, application software, peripheral devices and communication links that are part of the system(s) within their purview, and reporting all incidents of lost or stolen equipment to the appropriate security office.
• Disseminate the Agency system security policies, procedures and guidelines to all users of the system under their purview. Abide by Agency information system security policies and guidelines as promulgated in the ADS handbook.
• Report system or application irregularities or suspected security violations to the Program Manager, Mission Director/Representative, site ISSO, or System Administrator.
• Work with the supervisor to offer IT consultation services to the Program Areas for their various program/projects which may include the ADS 548 process, and field assessments for IT requirements.

Qualifications, Skills and Experience:

NOTE:  All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.

• The applicants for the United States US Embassy Information Management Assistant job opportunity should have completed Secondary Schooling (advanced level), and an additional two years of post-secondary study. Required.
• Possession of at least 2 or more IT industry certifications e.g MCSA, ITIL, CISCO, CISA, CompTIA Sec+ are required.
• At least three years of experience working in a recognized computer department.
• Familiarity with the Computer Help Desk functions and Information systems security practices is highly required.
• Good knowledge of systems analysis and design techniques,
• Knowledge of computer equipment and software capabilities/limitations,
• Good knowledge of Departmental ADP policies,
• Extensive knowledge of standard business work processes and management principles,
• fact-finding techniques, programming techniques.
• Skill in maintaining operational capability and reliability of computer systems.
• Good interpersonal relations with ability to explain computer and IT concepts to staff who are technically not familiar with systems in the USAID environment: Google Apps, E2, GLAAS etc.
• Ability to effectively manage, operate, repair and maintain the PC LAN, hardware and software applications.
• Familiarity with the latest MS Windows server environments, and Google Apps for messaging and application usage.
• Ability to work with Laptops, MacBooks, iPADs, iPhones & Satellite phones.
• Willingness to work outside regular office hours including weekends.
• Language Proficiency: Level IV English ability. Fluent English (written and spoken) is required.

All those interested in working with the US mission in Kampala should send their applications and strictly adhere to the following:

A typed and hand signed (around Section 6 - Declaration) DS-174 Employment Application for Locally Employed Staff or Family Member (Click Here; Version Exp. 06/2022). Offerors are required to complete sections 1 through 6. (Make sure to use additional Work Experience pages (Section 4), if needed, to provide complete work history).

Cover letter (addressed to the USAID Supervisory Executive Officer) clearly indicating the position for which you are applying and describing how you meet the minimum requirements.

Complete curriculum vitae/resume. In order to fully evaluate your application, the resume must include:

Paid and non-paid experience, job title, dates held (month/year). Please specify unpaid or part time work. Any experience that does not include dates (month/year) will not be counted towards meeting the solicitation requirements. (NOTE: Resume and DS-174 work experience should match.)

Specific duties performed that fully detail the level and complexity of the work.

Education and any other qualifications including job-related training courses, job-related skills, or job- related honors, awards or accomplishments.

Name and contact information (phone and email) of three (3) professional references. At least one of the references must be a prior or current direct supervisor.

Supplemental [separate] document specifically addressing each QRF as outlined in the solicitation.

Copies of Academic Transcripts

Offers should be in a standard file type such as Microsoft Word (.doc) or Adobe Acrobat (.pdf). All should be in one document which should not exceed 10MB.

Submitted offers and documents become the property of USAID and will not be returned.

Submit Application To:

Human Resources Office

By email at [email protected]

NB: Your application will be reviewed if you have fulfilled all the requirements including submission of standard file types such as Microsoft Word (.doc) and Adobe Acrobat (.pdf) in a single attachment (No Zipped files, Links or Multiple Attachments) and should not exceed 10MB. Please clearly indicate the position number and title you are applying for on the DS-174 form.

Deadline: 19^th June 2020

The US Mission in Kampala provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.  The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.