Overall Purpose/Broad Function:

The Information Technology (IT) Assistant will provide technical software, hardware and network problem hands-on resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; troubleshoot network/printer problems and be able to provide network solutions to more complex end-user problems; conduct hardware and software inventory database maintenance and reporting; and perform related work as required. The key tasks include;

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Provide support, including procedural documentation and relevant reports
• Support the roll-out of new applications
• Set up new users’ accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time
• Conduct electrical safety checks on computer equipment.
• Keep company website and social media up to date.

Qualifications, Skills and Experience: 

1. The ideal candidate for this job must hold a Bachelor’s degree with two years of experience in Information Technology, Computer Science, or related field
2. Vast experience in setting up and reviewing an IT system for a busy agency
3. Two years’ experience in providing end-user support for current PC
   desktop and application software, installing, upgrading, troubleshooting
   and administering Windows versions of Microsoft Office Suite, and other
   basic standard software (e.g. Windows, MS Outlook, Chrome)
4. Knowledge of Desktop operating systems, various software applications and basic hardware for the PC; principles and theories of network systems and
   management; Internet technologies and products; basic understanding of
   electrical safety procedure.
5. Prior working experience in NGOs set up
6. Skills in managing Websites and Social Media platforms for a CSOs
7. Experience in setting up and managing Social Distance Media and communication platforms
8. Ability to work under pressure with limited supervision and take initiative.
9. Solid training skills
10. Excellent organizational and interpersonal skills with a service oriented outlook
11. Good team player.