Organisation: Healthy Entrepreneurs (HE)
Duty Station: Kampala, Uganda
Reports to: IT Manager

About US:
Healthy Entrepreneurs (HE) is a social business enterprise originating from The Netherlands, with activities in several countries in Eastern Africa. HE is specialized in the implementation of last mile distribution models of reliable products and information that enhance health and the quality of life for people living in hard to reach and remote areas. Healthy Entrepreneurs provides access to basic health care for people living in remote areas through a franchise-model of micro-entrepreneurs with the Community Health Entrepreneurs (CHEs). We are a dynamic, innovative, and agile organization that aims to complement the public healthcare provision through a private model.
Company Values: At HE, we work hard for our customers and for each other and with each other. We strive to provide the best customer-service while creating the most social impact. We love to see our CHEs grow and grow their businesses. We are looking for someone who shares our values;
• Entrepreneurship
• Client-focus & Inclusivity
• Communication
• Collaboration & Teamwork
• Transparency & Integrity

Job Summary:
We are looking for young and energetic IT professionals (Interns/ Fresh Graduates) to join our dynamic, innovative, and agile organization that aims to complement the public healthcare provision through a private model. The IT Assistants will prepare and conduct trainings for both employees and CHEs in our various field/operational areas on IT skills and knowledge to ensure proper use of computer systems and phone applications to meet HE goals and objectives.

Key Duties and Responsibilities:
• With support of senior colleagues, conducts periodic IT skills gap analyses for different CHE levels in the field
• Provides standard training to end users of technology and systems to ensure staff and CHE’s use of standard technology and systems effectively.
• Trains and strengthens CHE and internal staff IT skills: trains junior teammates on new IT skills and capabilities.
• Prepares and installs new devices (smartphones and apps) for training
• Loads data bundles for CHEs during the training
• Represents HE during the training at the training venue
• Answers any IT related questions of the CHEs outside of the presentations
• Ensures that a record of all IT related items supplied to the trainers are safely registered, handled, and returned to office within 48hours after activity.

Qualifications, Skills and Experience:
• The applicant must have completed secondary education (UCE & UACE)
• Any relevant certificate or diploma in Information Technology, Computer Science or relevant field related (A Bachelor’s degree in the same is an added advantage)
• Broad understanding of computer systems, mobile operating systems and computer applications
• Ability to troubleshoot and resolve mobile network problems, install, and operate network monitoring tool and maintain network documentation
• Ability to work independently at any location in an IT support capacity, yet a good team player
• Good analytical and diagnostic skills
• Very good presentation and training skills, ability to facilitate trainings for a large group
• Outstanding communication, collaboration and reporting skills
• Ability to manage third party contractors

Core Skills
• Work Ethics & Professionalism
• Communication
• Collaboration and Teamwork
• Planning and Organization
• Demonstrates awareness of overall IT governance structure and system architecture while conducting IT skills gap analyses and trainings
• Exhibits a detailed understanding of staff and CHE/customers’ IT requests in order to effectively address and manage internal staff and customer’s needs.
• Identifies and records and reports recurrent IT issues to propose long-term solutions.
• Be a coach & provide constructive feedback: Serves as a peer IT coach for colleagues in same area of work.
• Create an “I will”/” We will” team spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.