Employer : Village Enterprise
Industry : Nonprofit/International Development/Social Entrepreneurship
Function : IT management, Innovations, Training, system administration and technical support
Contract Duration : 1 year
Job Title : IT Coordinator
Position Type : Full Time
Reports to : Director of Technology Solutions
Location : Soroti, Uganda
Job Description:
This is a dynamic position that requires an individual with an innovative mindset and passion for inventing, implementing, and supporting technology solutions that work for individuals with low literacy levels and limited access to technology tools and infrastructure in remote rural locations. These initiatives will be implemented through our network of frontline staff who will require adequate capacity to use and implement technology with minimal reliance on technology staff. .

Some of the specific roles for this position include, but not limited to:
HARDWARE, SOFTWARE MANAGEMENT AND TECHNICAL SUPPORT
• Develop new and sustain existing relationships with vendors in line with market quality standards in procurement and maintenance of computers and ICT equipment to meet the work needs of field teams
• Manage inventory of IT assets (laptops, tablets, phones, & other hardware/software), including enrollment of devices in mobile device management (MDM) software.
• With support from the supervisor, develop inventory review log, maintenance plan, and documentation standards including – but not limited to – an asset management system to ensure constant visibility of asset custody, issuance and return
• Provide field support for administration of cloud systems, including but not limited to cloud file management (Box), email (G-Suite), project management software (Wrike), and virtual meeting software (Zoom/Google Meet)
• Provide remote and in-person technical support for maintenance and troubleshooting of hardware/software issues for all offices and functional teams in Uganda.
• Review and optimize technology set-up in field offices, including but not limited to internet systems/providers, surge protection, sharing and security of devices/networks, and replacement of office hardware
• Support the development of annual technology budget based on program resourcing requirements
• Standardize and document processes for set up of new devices with appropriate software and settings
INNOVATION • Technology planning in collaboration with other members of the programs and technology solutions teams
• Meet and engage with Impact Creation team regularly to understand objectives and upcoming projects
• Support the Impact creation team in rollout of technology-related pilots using the lean testing approach of Human Centered Design
IMPLEMENTATION AND CAPACITY DEVELOPMENT
• Develop draft documentation for processes and procedures regarding IT systems for both administrators and end users Documentation includes but is not limited to; IT administration manuals, policies for management/maintenance/ replacement, end user training documents, and security protocols
• Conduct annual refresher trainings (either remote or in-person) on use of current systems and hardware
Information Technology Coordinator
• Conduct ad hoc training for new employees and for rollout of new systems/hardware. Work with HR department to develop standard onboarding training
SAFEGUARDING: “Safeguarding at VE is everyone’s responsibility”
• Monitor the content being stored on VE digital equipment to ensure no sexually inappropriate material is being shown to staff or program participants
• Ensure compliance with VE’s safeguarding policies and Code of Conduct in all programs, operations and practices
• Report any incident of child or adult safeguarding in program operations for appropriate action and follow up

Job Skills: Not Specified

Qualification
The ideal candidate for this position should have a bachelor’s degree in IT, Computer Science or any other information technology related discipline.
Experience
Three (3) years working experience in maintenance, troubleshooting and support of technology systems, training, and remote device management tools.
Clear basic understanding of development, implementation and monitoring of IT management, security and ethics policies and procedures
A critical success factor for this position will be the ability to create and maintain up-to-date inventory of hardware, equipment and technology resources using conventional applications (like MS Excel, Google Sheets) as well as custom-made inventory management systems as may be acquired and deployed within the organisation.
Skills
Demonstrated ability to troubleshoot software, applications, network systems including cloud-based solutions, remote access, and document management.
A self-starter with the ability to work and proactively seek solutions to technical and implementation challenges with minimal supervision
Demonstrated ability to conduct trainings and ensure that field staff can independently use hardware and software resources and extend training and skills to beneficiaries at the bottom of the pyramid (BoP) individuals in remote locations.
Demonstrated expertise in IT equipment installation, configuration, maintenance and troubleshooting for desktop, mobile and cloud-based application, internet and network systems.
Strong written and oral communication skills
Strong vendor negotiation skills with focus on value for money without compromising quality of products and services sourced and acquired by the organisation

Submit your CV and Application on Company Website : Click Here

Closing Date : 25 Sept, 2020