Support warehouse operations with respect to preparation, dispatch and delivery of customers’ consignments in accordance with the warehouse guidelines.

Key duties and responsibilities;
• Enter dispatch data into IFS and verify consignments being dispatched
• Follow customer orders, liaise with warehouse on status of order, consolidate & make available consignments at dispatch and ready for transportation to the designated facilities.
• Adhere to the project and Regular Order Delivery Schedule (RODS)
• Perform route optimization through the ERP, and draw shorter routes in order to minimize transportation costs, create a loading list bearing in mind the minimum delivery value and delivery schedule and share loading lists with the transporter to avail optimal trucks to ensure timely delivery
• Scan all stages for walk in customers and delivery orders (POA, POH, POHD and POD)
• Arrange documentation and verify with driver to ensure consignments are dispatched with proper paper work and dispatch items for waiting customers in the shortest time possible.
• Monitor and verify mileage sheets before approval for payment and follow-up on credit notes for any damages and loss during transportation
• Track vehicles in the field to ensure drivers adhere to routes.
• Scan Barcodes for proof of handling while loading and advise driver to do POD while delivering
• Authorize and verify all dispatches to ensure that they are accurate and have the necessary documents and are as per loading list
• Respond to any queries or complaints about quality and quantity of goods dispatched
• Retrieve documents from archive to be able to do proper follow up and liaise with warehouse personnel to determine the way forward.
• Sign and approve documents to enable dispatch of consignment

Person specifications a. Qualifications
• Diploma in Stores and Warehousing, Logistics, Customer Care.
• Training in Public Health related field.
• Knowledge of pharmaceutical products and other allied health care products is a requirement Experience
• At least one years’ experience in reputable logistics or service industry

General Competencies & Knowledge:
• Numerical and analytical skills
• Honesty – Integrity and Dependable
• Flexible – ability to handle multiple tasks
• Interpersonal and communication skills
• MS Office proficiency
• Knowledge of SPSS & Stata