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KONE is looking for a qualified Maintenance Technician – Elevators – Escalators for our Kampala, Uganda office. Our team is composed of maintenance professionals who provide on-site customer service to ensure the smooth and safe operation of our equipment. We are now looking for a service-minded Maintenance Technician to provide professional elevator and escalator maintenance service to our customers.
In this role, you will be at the core of KONE – an everyday hero who makes people’s lives easier. You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to customer and the people using the equipment.

Responsibilities
• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication
• Responsible for accurate and real time back reporting of work performed
• Maintain excellent relationships with the customers, the contact person and end-users on site
• Manage the site environment during service operations
o Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions, and contacting Technical Helpdesk for further support in case of uncertainty to complete the tasks or any other questions
• Identification of site risks, and timely communication of any such occurrences
• Identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them
• Management of PAR stock levels (shelving, inventory, stock transfer) and timely issuance of replenish orders

Skills & Experience
• Minimum 3 years of experience in the elevator – escalator industry is a must
• Possess a valid motorcycle license
• Vocational Certificate/Diploma education in the field of electronics, electro mechanics or mechanics
• Good communication skills with basic IT skills
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers