JOB PURPOSE
The Manager Branch Operations will play a key role in implementing operational rigour frameworks and will ensure the operational stability and risk control across branches.
Will maintain compliance, control and change operating and service models, ensuring optimal operational levels and standards are achieved with processes clearly defined, understood and maintained across branches.

KEY RESPONSIBILITIES /KEY DELIVERABLES
• Responsible for identifying opportunities for operational improvement, analysing and delivering agreed corrective actions and implementing process improvements.
• Responsible for delivering risk framework and controls for compliance, control and change, embedding high standards and managing risks and issues.

Responsible for initiating, advising on and monitoring all aspects of operational rigour activities, including industry driven legislation, ensuring effective and timely delivery and ongoing operational compliance.
• Responsible for influencing and managing implementation of required change.
• Provide robust communication and feedback to the Head of Distribution Channels and Senior Management.
• Drive focus on self-service electronic channels and initiatives that ensure reduced cost of service and optimal customer convenience
• Put in place the necessary measure to achieve satisfactory audit results in branches.

Ensure all people management, operational risk management and customer service management processes are adhered to.
• Carry out any other duties as may be duly assigned.

BUSINESS BEHAVIOURS & FINANCIAL RESPONSIBILITY
• Responsible for the Branch Operations rigour Budget.
• Responsible for avoiding any regulatory penalties relating to Branch Operations.

Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
• Ability to demonstrate positive image and model PBU’s values and leadership behaviours.
• Must be a person of impeccable professional integrity.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED

A Business degree in Finance, Commerce, Business Administration, Economics, Statistics, Management or any relevant field.
• Possession of a Certified banking qualification or Master’s degree in a relevant field would be an added advantage.
• Relevant Practical training in banking operations is essential.
• A minimum of 5 years’ experience, 2 of which must have been in branch operations role.
• Exceptional interpersonal and change management skills with an advanced understanding of the complexities of change
• Being confident in developing and influencing relationships at all levels, with previous experience in managing business critical processes and working in a customer facing environment, where service is paramount.
• Must be result-driven, analytical, and attentive to detail, with critical thinking and problem-solving skills, and the ability to think strategically and logically.
• Ability to translate strategy into achievable performance objectives.
• Effective presentation skills, being articulate and concise in both written and verbal communication, ensuring information is cascaded in a clear and timely manner.
• Sound knowledge of general banking law and practices
• The ability to demonstrate high levels of personal organisation, always delivering on time and planning effectively to deliver against goals.
• Proactivein providing solutions and contingencies
• Self-analytical and takes accountability of own development