Mission/ Core purpose of the Job

Deliver the overall management of the digital Retail payments ecosystem for the Informal segment.

Main Job Functions:

• Manage the MoMo payments roadmap for informal segment (Group and Local FINCO)
• Manage relationships with internal partners and third parties to scale the Informal Merchants growth opportunity
• Manage the end to end design of the informal Merchants value propositions to ensure alignment to target customer expectations
• Deliver effective key processes (e.g. onboarding, Liquidation etc.) to scale informal merchant base per set targets and SLA agreements
• Liase with Customer interfacing teams to resolve Informal Merchant complaints and put in place a framework for continuous improvement of the Informal Merchant proposition
• Work with internal stakeholders to monitor performance of existing products; cost effectiveness to drive healthy contributory margins & pricing to ensure product/ service uptake and profitability
• Utilize data driven approach to deliver product, sector and insights and short to medium term plans

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

• Manage and implement the Informal Merchants product roadmap
• Design of effective key process Informal Merchant ecosystem to deliver quality, efficiency within set standards and SLAs
• Monitor performance of Informal Merchants; Value, Volume, Revenues
• Work with external and internal partners to deliver brand building and awareness programs to support informal Merchants
• Follow up on closure of identified service gaps
• Develop product growth strategies aimed at increasing revenues

Job Requirements (Education, Experience and Competencies)

Education:

• A bachelor’s degree or equivalent
• Proficient with MS Office application especially Excel and Power Point

Experience:

• At least 3 years’ experience in Sales, Marketing, Customer experience or related business function
• Prior experience in the Payment system organization will be an added advantage

Competencies:

Knowledge

• Strong analytical skills
• Creative and Observant
• Ability to meet deadlines
• Can take initiative

Behavioral Qualities

• Self-motivated
• Decisive
• Independent but a Team Player
• Customer oriented
• Alert to environment changes and trends
• Good aptitude and adaptable
• Must have attention to detail