Establish Personalisation capability in specific Africa Region (South, East or West). Coordinate discovery and re-imagination of personalisation in regions and countries. Design, development and implementation of a client conversation portal, in partnership with in-country personalisation teams, enabling bankers to have contextually relevant and meaningful conversations with clients.
• Manage foundational aspects for the Personalisation capability in country with a primary focus on insights and direct campaigns/
• Supports the design, development, and execution of client conversation portals, enabling the banker to have contextually relevant and meaningful conversations with clients.
• Provides insights and analytics, and leverages this for the design and delivery of personalised client conversations for Consumer and High Net-Worth clients – which can be executed via direct campaigns.
• Builds the foundations for the management and execution of personalised campaigns, which is supported by appropriate analytics and behavioural economics principles.
• Supports business decision making through the provision of customer insights and analytics.
• Engages with multiple stakeholders across country (including Corporate Functions) in order to deliver CHNW Personalisation objectives. Key stakeholders include Country Exco and country stakeholders for the provision and execution of insights e.g. Relationship Manager, Branch managers, Country Heads etc.
• Collaborates with the Ecommerce, Client Solutions, Segments and Marketing to integrate product and solution personalisation.
• Personalisation Domain teams in order to deliver on personalised conversations and conversation portals

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Mathematical Sciences
Type of Qualification: Post Graduate Diploma
Field of Study: Mathematical Sciences

Experience Required
• 3-4 years of Personalisation experience in deep quantitative, analytics, and modelling environments with proven track record on delivering both customer and commercial outcomes.
• Proven track record in a customer insights & analytics environment with experience in translating data into insights and translating the derived insights into actionable customer conversations delivering both customer and commercial outcomes.
• Proven track record in development and implementation of customer conversation portals.

Additional Information
Behavioral Competencies:
• Conveying Self-Confidence
• Developing Expertise
• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Interacting with People
• Making Decisions
• Producing Output
• Team Working

Technical Competencies:
• Risk Reporting
• Risk Response Strategy
• Risk/ Reward Thinking
• Verbal Communication
• Write Effective Communications