Purpose of position:
Develop and maintain a portfolio of important revenue generating client relationships within the defined affluent market segment, ensuring they are served exceptionally and to see to the achievement of the overall department goals and business results.

Key Result Areas:
1. Market Strategy
• Ensure highest standards of service delivery
• Building long-term relationships
• Develop strategies to constantly grow the business
• Generate leads for new business opportunities
• Timely and effective resolution of customer issues and queries
• Monitoring of key personnel in various teams to ensure customer satisfaction, consistent growth on balance sheet and income statement and growth of customer base.

Ensure a highly motivated and well trained work force.

2. People Management:
• Effectively delegate authority and responsibility in line with business objectives to ensure the empowerment, motivation and effectiveness of all immediate subordinates
• Monitor and manage the performance and development of management and team leaders within the area. This includes conducting mid-year and annual performance appraisals as well as moderating all appraisals for the area

Foster an entrepreneurial approach to the business by way of example.
• Develop and maintain an open communication channel with immediate subordinates and support staff to foster teamwork and facilitate the change process.
• Drive the Talent Management in conjunction with area human resources.
• Coach for business performance within the area team.
• Foster and provide employment equity with specific attention to attaining affirmative action policies of the bank.
• Support and drive training interventions to address performance/development gaps.

3. Risk Management:
• Ensure compliance to the Bank’s policies, systems and procedures in the region.
• Ensure NPL should not exceed 3% of total loan portfolio.

Problem Solving and Decision Making:
• Approval of credit facilities and excesses within limit.

Continued un-interrupted service and support to all levels of departments within the organization.
• Provision of day-to-day tools and equipment for continuous business requirements.
• Product development and testing as per parameters defined and mutually agreed amongst the various business segments.
• Management and co-ordination of the administrative function of business banking.
• Development and training of employees within the control for provision of improved and efficient services.
• Development and implementation of improved and more efficient processes.

Education Requirement, Skills and Experiences Required:
• Have a Bachelor’s degree from an accredited institution.
• At least 7 years in banking, 4 of which must be in senior relationship management position
• Skills in Business strategy development & implementation
• Seasoned relationship management and financial analysis skills.
• Ability to guide and develop the team
• Have sound experience in regional management.