Education/Experience Required

• Minimum of a Bachelors’ degree in Mechanical or Automotive Engineering.
• Minimum of two(2) years’ hands on experience in a large busy automotive workshop (minimum 2 years).

Activités

Main Objective

• Supervise, guide and train service station mechanics to achieve set sales and margin targets at the station as well as improve product knowledge.

Roles & Responsibilities

• TotalEnergies HSSEQ policy implementation and compliance at all Quartz Auto Services.
• Manage the lubricant market segment at the station Quartz Auto Service by achieving set targets for volumes & margins.
• Coordinate mechanics activities to ensure customer satisfaction and retention.
• Offer technical support to dealers, mechanics and customer attendants.
• Identify and implement strategies on Quartz Auto Service business growth.
• Formulate and carry out lubricants and relevant trainings for Quartz Auto Service mechanics.
• Lubricants Training of station staff on lubricants.
• Technical training of station customers-Taxis, mechanics and fleet customers.
• Optimize overhead expenses like Quartz Auto Service equipment maintenance and repairs.
• Maintain high standards of professionalism at the Quartz Auto Service.
• Offering support to service stations on Lubricants Issues, stocking, pricing and merchandising.
• Liaising with customer service to ensure prompt customer order processing and delivery of lubricants.
• Coordinate and participate in service clinics in partnership with business partners.
• Coordinate participation in trade fairs and exhibitions related to lubricants.
• Introduce service station customers to ANAC.
• Support other lubricants Channels on technical support to Mechanics.

Contexte et environnement

• Competitive market with increasing number of new entrants.
• Increasing awareness among customers leading to high demand on superior support services.
• Several departments involved in the successful execution of this job thus calling for teamwork.